Category Archives: Software

How to Train Your Cleaning Service Employees – Part 1 of 2

Summertime is in full swing and chances are that your housecleaning company is in need of new hires. Perhaps you’re stumped writing help wanted ads, or you’re looking for a better way to attract prospective employees. Ninja Gig is here to offer you helpful tips on how to attract and train your cleaning service employees.

First, college students are great for summertime employees, and many may be willing to switch to evening or night shifts when school resumes in the fall. Additionally, if you can recruit college students part-time in their freshmen or sophomore years, you may be able to have part-time employees for the next four years of school, which is a bonus. Many mothers that have children are looking for part-time work year-round, which makes flexible residential cleaning shifts appealing.

You can also explore hiring temporary help or use an employment agency to find qualified employees. However, employment agencies may charge a substantial fee, which makes them less appealing for lower-wage jobs.

It’s vital that housecleaning companies are very particular about who they hire. Remember only to hire employees that you would trust in your home because your clients are trusting you to choose qualified people to clean their homes and offices.

When hiring applicants, make sure to use an online job application, which will simplify the process. Additionally, you can ask questions, request background check information and references via an online employment application. This will save you valuable time and money when advertising positions online and on your social media channels.

Stay tuned for Part 2 of this article, which will highlight training your new employees so you can rest assured that you are setting your employees up for long-term success, which is beneficial to your organization.

Ninja Gig offers an affordable solution for online job applications. You can easily customize these applications, and since most housekeeping jobs are applied for online, you’ll be staying with today’s modern times and attracting the talent you deserve in your organization. Sign up today for a free, no obligation 30-day trial of our applicant tracking system and see how easy receiving and managing employment applications online can be.

Is legal weed making it difficult for restaurants to retain employees?

Colorado has a food crisis. It’s not a food or crop shortage, but an employment scarcity. Local restaurants are having a difficult time hiring and retaining restaurant staff, and the reason is clear: pot shops pay double the hourly wage to care for marijuana plants.

While the government doesn’t have hard data and facts to back up Colorado’s claims, many in the Centennial State strongly believe that the reason Denver’s restaurant owners and chefs are having a difficult time hiring is that legal weed is a culprit in their lack of rising restaurant talent.

Marijuana growers pay entry-level employees between $12 to $15 an hour to cut, trim and care for their plants. That compares to a mere average $12.83 an hour line and prep cooks receive, which is still above Colorado’s minimum wage. Kitchen work does have physical demands and often requires constant juggling acts and multi-tasking in windowless, 90-degree rooms.

Instead, pot growers allow their employees to sit indoors in air-conditioned spaces while listening to music. Additionally, employees that are speedy and trim the pot plants in a timely fashion can earn upwards of $20 per hour.

As the need for legal weed grows in Colorado, restaurateurs are feeling the biting heat in their kitchens – delaying openings because they can’t find enough people to man the kitchens.

The National Restaurant Association confirms that prep cooks, line cooks and dishwashers are among the most challenging restaurant positions to fill. At the same time, Colorado is one of the top growing states for restaurant and food service positions over the next 10 years.

Servers that work at higher-end restaurants can make well above minimum wage, but because line and prep cooks don’t usually share in these profits, it’s leaving them longing for higher salaries and cashier jobs.

In 2010 alone, Colorado restaurants reported more than $8 billion sales with that number climbing to  $12 billion in 2017. This gave Colorado’s restaurants one of the highest year-over-year increases in the entire U.S.

While Colorado is seeing a massive housing boom and thousands of people are rushing to the state, it doesn’t appear they are going to work in the kitchens. Denver’s turnover rates are above the national average, which hovers at 28.4% and Denver is at 33.8% for kitchen staff. Whether this is just because of inexperienced or new personnel not working out or more people are embarking on pot growing careers, is speculation.

One way that Colorado restaurants can attract and retain top kitchen talent is to pay more than minimum wage. Additionally, offering on-the-job training is a great way to support employees having a long-term restaurant career.

If your restaurant is looking to hire top kitchen talent, consider using Ninja Gig’s online job application. Online employment applications streamline efficiencies and allow interested personnel to apply via your website or social media pages. Additionally, once they submit the information you can easily retain resumes and stay in compliance with federal and state laws.  Ready to give it a try?  Sign up for our 30-day free trial today!

Education Is Key: Modern Day Job Application Statistics

You want to hire the best, brightest talent available, which is why Ninja Gig has compiled some interesting statistics to help you find the best applicants for your organization.

  • 79% of job seekers are using social media to conduct a job search. For Millennials, this number increases to 86%.
  • Nearly 75% of people say their employer does not use social media to promote their brand or job openings.
  • 45% of job seekers use mobile devices to search for employment once daily.
  • Job seekers generally look at these five things when applying for a position: salary and compensation, career growth opportunities, work-life balance offerings, location and commute and company culture and values.
  • When advertising sales positions, 94% of sales professionals say that the offered base salary is more important than the commission structure.
  • Millennials cite these three important factors when applying for jobs: growth opportunities, retirement benefits and work culture.
  • 46% of Millennials left their last job because they felt there was no potential for career growth. This means that Millennials are more skeptical about employers’ claims about supporting advancement.
  • 64% of Millennials would be comfortable making $40,000 a year at a job they love than making upwards of $100,000 a year at a job they don’t find challenging. This means that 80% of Millennials look at a company’s culture fit and the people first, with career potential coming in second.
  • 69% of job seekers say that they would rather be unemployed than accept employment with a company that has a bad reputation. On the flip side, 84% of Millennials would leave their current job if a company with an excellent reputation offered them a position.
  • Companies that increase their employee engagement investments by as little as 10% can increase employee productivity by $2,400. Additionally, 70% of employees that do not have faith or confidence in their senior management do not fully engage at work.

Ninja Gig makes it easy for employers’ online job applications to get noticed on social media. Fully customizable, these job applications are a great way to comply with today’s necessary electronic recordkeeping requirements while making it quick and simple for applicants to apply for open positions.  Sign up for your 30-day free trial and see what our amazing software can do to help improve your hiring processes!

Screen Candidates Social Media May Lead to Discrimination Claims

It’s tempting and easy to take a job applicant’s data and quickly type in a search in social media programs, such as Facebook and Instagram. Employers can quickly get inside applicant’s uncensored heads and learn more about potential applicants. But is this type of screening legal?

There are two sides to this controversial topic.

Pros

Social media searches can be valuable due-diligence tools for pre-employment background screenings. Employers can verify if candidates deliver the same information online about previous employment, degrees, schools attended, etc. Candidates can also expose potential criminal activities, hate speech or derogatory comments about current or past employers. However, basing employment on social media that may not even be accurate has legal risks.

Cons

There is a lot of information available on social media, including a candidate’s race, color, national origin, religion, gender, disability, age and citizenship status. If you don’t hire a candidate and have knowledge of information that relates to one of these protected statuses, your company could find itself in very hot water.

Screening candidates based on these attributes is illegal under Title VII of the Civil Rights Act of 1964 and carries substantial penalties for employers.

Recommendations

If your company wants to use social media to help prescreen potential applicants, there are some general rules to follow. As always, before instituting any policies or changes regarding checking social media sites, it is best to speak with an attorney or in-house legal counsel.

  • Get consent from job applicants before searching or viewing any social media sites. This should be done only after a job offer is extended to avoid any potential issues that may arise under Title VII. Extend the offer and say it is contingent upon completion of a social media check.
  • Consider establishing standard screening practices to highlight and give a paper trail how hiring decisions are made objectively based only on job qualifications and the job descriptions. If the applicant does not meet the necessary criteria for the position, document this information about why the candidate did not move forward in the interview process.
  • Consider using a third party to perform social media checks. This is someone who does not make any hiring decisions and only makes job-related inquiries on sites after an offer has been extended.

Ninja Gig does not provide legal advice, which is why it is important to consult legal professionals about how to efficiently and legally conduct social media searches for potential employees during the pre-screening phase.

Ninja Gig offers online job applications, which are easy to customize, making them ideal for a wide range of industries, including restaurant, housekeeping, healthcare, technology, administration and much more.  Sign up today!

Double Check Yourself: Do your words detour female candidate?

Research shows that if companies use the wrong words in a job description, it may detour highly qualified female candidates from applying.

It’s important that companies write job descriptions and applications in a gender-neutral tone. For example, remove all feminine or masculine vocabulary to help increase the likelihood of qualified men and women applying for positions.

For example, studies show that male applicants prefer applications that use the word “exhaustive,” while female applicants respond better to the phrase “loves learning.” Additionally, men are more likely to apply with stereotypical phrases such as “competitive salary” or “best of the best.”

Additional words that may turn off female applicants include:

  • Ambitious
  • Analytical
  • Assertive
  • Autonomous
  • Boastful
  • Chairman
  • Dominate
  • Foosball
  • Ninja
  • Hierarchical
  • Rigid
  • Stock options
  • Strong
  • Takes risks
  • Workforce

While it’s acceptable to use some masculine-skewed terms in a job description, it’s important that companies balance these out with gender-neutral or feminine terms.

It’s not that one term can necessarily turn women off from applying to jobs. It’s when companies scatter several of these hot-button words and terms into a description that it may raise subconscious red flags to women not to apply.

On the flip side, these are words that may help attract more female applicants.

  • Adaptable
  • Choose
  • Collaborate
  • Creative
  • Curious
  • Excellent
  • Flexible schedule
  • Multitaking
  • Health
  • Imaginative
  • Intuitive
  • Plans for the future
  • Resilient
  • Self-aware
  • Socially responsible
  • Thoughtful
  • Trustworthy
  • Up-to-date
  • Wellness program

It’s important that companies use gender-neutral words when creating job descriptions. While solving the gender diversity puzzle is not straightforward or simple, this small step can help companies potentially attract better-qualified candidates.

Ninja Gig offers online job applications that are easy to customize so your organization can focus on gender-neutral wording.  Ready to start?  Sign up for your free trial now and see how easy our software is to use!

Is your job application process turning away qualified candidates?

If job applicants face the challenge of using out-of-date online job application interfaces that are difficult to navigate and require a lot of information, they may forgo applying and move onto the next opportunity. This means that you could be missing out on qualified candidates for your organization.

To ensure that you’re not turning off potential applicants, you need to have an efficient online job application process that is mobile friendly.

If you don’t know if your website has a friendly job application process, check out your site analytics to see the percentage of applicants abandon the application process before reaching the “apply” point. This is the same concept that retailers use when reviewing “abandoned shopping cart” statistics.

Other issues can also turn off applicants, which we highlight below.

  • A lengthy pre-interview process is a turn off for job seekers. If applicants have already undergone a detailed, time-consuming application process, they are less likely to want to go through documentation requests, personality tests or cultural-fit assessments, prescreening interviews with external recruiters and phone interviews with internal recruiters.
  • Unprofessional behavior during interviews, including unfriendly staff are turn offs to potential applicants. While it’s important for companies to balance their negotiator face during interviews, appearing less than friendly will steer qualified applicants away from companies.
  • Post interviews also give employers the opportunity to make a lasting negative impression. If companies fail to follow up, applicants will remember this in the future, avoid applying and also spread the word amongst their friends.
  • Discrepancies among interviewers about the job’s duties are also cause for alarm with potential candidates. This raises red flags that perhaps the company doesn’t operate as well – and as seamlessly – as they should.
  • A long hiring process that is too drawn out is also a turn-off, as strong candidates will probably have other opportunities arise, which they will pursue.

Ninja Gig offers online job applications that are quick and – which means that qualified applicants won’t abandon your site frustrated and not applying for open positions. Because open position translates to higher overhead costs, it’s important to use a job application provider that has experience understanding the importance of keeping applications simple and easy to use.  Sign up today for a 30-day free trial and start accepting employment applications immediately!

Developing a Competitive Pay Practice

In today’s competitive job market, candidates are well educated about salary rates based on their industry and location. For companies to stay competitive and attract the best and brightest talent, they need to stay a step ahead of their competition. Developing a solid, yet competitive pay practice that is based on accurate salary data is crucial.

Here are some tips to help your organization develop a competitive compensation strategy that attracts and retains employees.

  • Market Pulse – Wages declined in 2009 and 2010; however, many industries are seeing a steady increase in salaries. If your company has a compensation plan that is based on these declining years, it’s time to put together a new strategy or you risk, losing top employees to competitors.
  • Benchmark Positions – Engage in once-per-year salary benchmarking to identify employees that are at a higher risk of turnover. This will help employers find ways to reallocate their labor budget and make smart decisions before facing employee vacancies.
  • Compensation Plan – Developing a compensation plan is a cost-effective way to help companies structure their pay decisions in a way that aligns with company goals. While some companies skip this plan in favor of less structure and fewer rules, it can be their demise as top employees will eventually leave for better offers that come their way.
  • Pay Inequities – A formalized compensation plan helps companies identify internal pay inequities. A significant wage gap for employees that do the same position can increase company turnover, even contribute to overpayment and costly litigation expenses. Race and gender have no business influencing compensation.
  • Communicate – If you’ve gone through the process to create a detailed compensation plan, let your employees know. Compensation strategies exist to support your business goals. Communicate to employees and let them know that your company is investing in them and their talent. Employees appreciate feeling needed, and companies will see a measurable boost in employee morale.

Ninja Gig specializes in offering online job applications. These employment applications make it easy for employers to identify qualified candidates for their organization. Additionally, by eliminating much of the paper involved in the initial application process, employers can effectively store resumes in digital archives, complying with all government data regulations.  Sign up today for your 30-day free trial of our applicant tracking system, and start accepting job applications immediately!

Workplace Bullies

You cannot turn on the news without hearing about a school shooting, bombing or violent act. Many of these relate to bullies. But, what can your company do in today’s world to help protect employees from the mental and emotional, and even physical threats of violence perpetrated by bullies?

First, it’s important to recognize the signs of a bully early-on, such as during the interview process. Workplace bullying is responsible for a wide myriad of effects on companies, including:

 

  • Reduced efficiency, productivity and profitability
  • Higher rates of absenteeism, sick time and employee turnover
  • Decreased loyalty and morale
  • Increased costs for recruiting and retraining new hires
  • Workers comp claims
  • Negative effects on the company’s reputation
  • Time spent dealing with bullies
  • Potential fines by government entities, such as occupational health laws
  • Legal costs from employees
  • Increases to worker’s comp and insurance premiums for turnover

 

When interviewing candidates, look for the signs of these types of bullies.

 

  • The Screamer – If someone is loud, obnoxious and abusive in an attempt to humiliate and berate people, chances are they expect to rule through fear.
  • The Snake – The passive-aggressive employee that pretends to be friends with a coworker to gain information and then turns around to purposefully destroy his/her reputation or take credit for work.
  • The Critic – The critic is someone who constantly criticizes people to tear down their confidence. The criticism is often unwarranted, as they just want to break someone down.
  • The Class Clown – The attention seeker needs to be the center of attention at all times. They will flatter their bosses, be helpful to their peers, but if co-workers don’t give them the amount of attention they desire, things can quickly get ugly.
  • The Gatekeeper – This is someone that thinks their position is so important that they can deny other employees the necessary resources, information or time to effectively do their jobs.
  • The Know-It-All – Gurus likes to consider themselves superior to other employees. They can’t understand how their hurtful actions affect others and don’t want to accept responsibility for their actions. They don’t like to follow the same rules as other employees, thinking they are above them.
  • The Wannabe – Employees that typically aren’t very good at their jobs, but loves to complain about everyone else. They want everything to be done their way, even if there is a better way to accomplish a task. They go to great lengths to oppose other employee’s ideas and hate changes in the workplace.
  • The Sociopath – The charming, intelligent, charismatic and well-spoken employee that has no empathy for other employees and loves to manipulate everyone around him/her.

 

Look out for problems that may point to these types of bullying personalities in interviews. Selecting a good team that is bully-free will help companies succeed.

 

Ninja Gig offers online job applications to a wide variety of companies. See how online applications can help your company effectively attract talented employees while helping comply with government regulations.  Sign up now for our free trial, and see how easy it can be to accept job applications online and weed out those bullies!

Reshaping Negotiations: How Salary History Bans Affect Your Company

Many state and local legislatures are creating a new ban: one that prohibits employers from asking candidates about their past pay. This will forever change salary negotiations.

For as long as companies and applicants can remember, the most common initial hiring question is past salary. These numbers gave companies insight into determining who made more than the position offered, helping eliminate them from further screening, and offering less money to those candidates that have lower salary histories.

However, policymakers are rethinking this question, believing that it may be helping perpetuate both gender and racial disparities that are present in today’s compensation scale.

Even in 2018, the gender pay gap remains wide, with women only earning around 80 centers to men’s one dollar. Of these women, Black and Latinas see the most significant discrepancy, making approximately 55 to 60 cents for every dollar earned by white men.

This has prompted several states, including New York and California, to move towards banning salary questions in the interview process.

The reviews on whether this will help narrow the gap and create equal pay are mixed. Some companies say that it will improve, while others say that it will have minimum impact on pay equity.

While more states and localities are joining the nationwide trend to ban salary questions, it’s a good time for companies to reevaluate their practice of inquiring about candidates past pay. Consider revisiting company compensation strategies and hiring practices. Rely on the market data to help set the pay rates for positions, which gives companies time to focus on the candidate’s qualifications.

Fines for violating this law vary. For example, Delaware’s law outlines civil penalties that may go up to $10,000 for each offense. New York City is proposing stricter penalties that may go up to $250,000.

To help make sure that your company complies with changing times, check to see if your state or local district has enacted any laws that pertain to restricting questions about salary history. It’s always important that Human Resources departments and company managers know the law.

If your state prohibits discussing salary histories, make sure to update all paperwork that may ask these types of questions.

Here’s a quick list of states that have or are going to be instituting salary history bans: California, Delaware, Massachusetts, Oregon, Puerto Rico, New York City and San Francisco.

Ninja Gig offers affordable solutions for traditional job applications. With their online employment applications, employers can quickly alter forms to best apply to local and state laws.  Sign up now to start accepting job applications online immediately!

Restaurant Recruitment Tips

Successful restaurateurs have key processes in place to help their business achieve consistency. The dilemma is that many of these processes revolve around recipes, cleanliness, food safety, customer greetings, etc. Some restaurants have policies for scheduling and conflict resolution tactics, which managers can implement. However, far too many restaurants do not have structured recruitment and hiring processes in place, which leads to bad hiring decisions, high turnover and an overall poor employment brand.

Restaurateurs can change their culture and implement effective recruiting practices, which will help build a strong brand.

  1. Attract the Right Candidates – Restaurants can easily tap into their customer base to discover potential candidates. They can utilize social media, online newspapers and even post “Now Hiring” notices in their restaurant. To attract several qualified candidates and make it easy for staff to conduct interviews, many restaurants set aside all-day interview sessions or even participate in local job fairs to talk to qualified culinary candidates. However, the drawback to open interviews is that restaurants spend a lot of time interviewing candidates that would not pass their basic screening process. While many restaurants use these techniques to solve high-volume hiring seasons, it does not always attract the best candidates. By leveraging employment application software for job applications, restaurants can narrow down their applicant pool and select only those that are qualified for positions. This time-savings approach allows restaurants to reduce costs associated with interviewing and hiring qualified candidates.
  2. Identifying the Best Applicants – Restaurants want to hire the best, brightest and most talented employees. Great staff results in better dining experiences for customers, which translates into more return business. Bad hires can leave lasting negative impressions on customers and cost restaurants revenue. Restaurants should require that applicants complete applications. Custom online job applications can pre-screen applicants while ensuring consistency in answers, give a glimpse into personality and aptitude.
  3. Evaluating Top Talent – Once a restaurant has a solid screening and interviewing process in place, they can focus on finding candidates that are good fits for their company culture and jobs. Equally crucial to skills is evaluating their communication styles, personalities and what motivates them to succeed. Developing a specific set of criteria that includes standardized interview questions will help management better select strong long-term candidates. Once management has found a reliable interview routine, it should be built into a repeatable system. Applicant Tracking Software is valuable, helping restaurants manage consistency during the interview process.

Ninja Gig can help your restaurant succeed and hire qualified employees. Our online employment applications make it easy for you to customize questions, advertise your open positions and attract qualified candidates.  Sign up today for a 30-day free trial!