Job Description ROLE AND RESPONSIBILITIES Halo Innovations, Inc. is looking for a strong and confident administrator to assist with daily support functions to customer service and sales organizational teams. This position would be an integrated team member into the hospital sales and customer service organization supporting day to day operations. The ideal candidate would have strong communication skills and a positive attitude with the ability to work and take direction from a multi-disciplinary group of team members with the ability to work in a fast-paced environment. The ability to multi-task and maintain a high degree of organization and responsiveness is a must for this position.
Routine Responsibilities and Expectations: • Screen inbound customer calls and route calls appropriately • Run credit cards from customer service representatives • Handle routine invoice responsibilities • Field general email and web inquiries for educational material and screen for lead opportunities to be sent to appropriate sales reps • Handle shipping of custom logo samples and manage organization of those samples in the warehouse • Work with National warehousing and distribution for sampling request • Routine uploading and archiving of customer documentation, order forms, quotes, etc. into CRM system • Updating market data contained in CRM system for accurate sales analytics • Retention follow-up calls with customers on a routine cycle to be established • Build reports in NS as requested by CSR and Sales Reps • Routine calls to customers to collect on down payments for custom orders to ensure efficient order and delivery process as support to custom product coordinator • Distribute inquiries and orders from various hospital website locations for the business Additional Responsibilities and Expectations: • Assistance in coordination of conference logistics • Entering leads from conferences into NS • Occasional travel for team meetings or assistance at trade shows (<10% annually) • Organization of team meetings • Special projects associated with customer service and sales team PREFERRED SKILLS Strong Interpersonal Skills Strong computer skills and ability to work proficiently in Microsoft Office Applications Ability to work independently with little supervision Ability to work with Cross Functional Teams Very positive attitude Comfortable working in a flexible and changing work environment Ability to work in a fast-paced environment Experience with NetSuite a plus Strong problem-solving skills High School Diploma or GED Required Associates Degree is a plus
About HALO In 1991, Bill Schmid and his wife Cathy suffered an unspeakable tragedy when they lost their infant daughter, Haley, to Sudden Infant Death Syndrome (SIDS), which is the sudden, unexplained death of a seemingly healthy infant up to an age of one year. After the loss of his daughter, Bill began an exhaustive review of the latest medical research and health recommendations for creating a safe sleep environment for babies to help ensure other families would not have to endure the same tragedy.
As a professional engineer, Bill devoted himself to finding new and creative ways to address sleep environment risks, which are primarily centered around loose bedding. Bedding can accidentally cover a baby’s face and interfere with breathing. With these risks in mind, Bill formed HALO Innovations and created the HALO SleepSack Wearable Blanket, which is intended to eliminate the likelihood that a baby can get entangled with clothing and loose bedding during sleep. The SleepSack wearable blanket is sleeveless and is worn over pajamas or a bodysuit to take the place of loose blankets. Since its launch, the HALO SleepSack brand has become the nation’s bestselling wearable blanket for babies and is widely used by hospitals nationwide.
To fulfill our mission, we listen, re-think, and use smart innovation to develop safer and better products for babies and children. This is most evident in the development of our Bassinest Swivel Sleeper for the hospital and at home. This revolutionary bassinet moves to allow parents to sleep close to their baby, while still maintaining a safe sleep environment for their child, reducing the risks associated with bed-sharing.