The Kitchen Leader / Manager is responsible for enthusiastically and passionately leading the Kitchen Team at opening or closing and for ensuring that all proper procedures are being followed in all areas of the kitchen and with each piece of equipment. The Kitchen Manager / Leader will keep the Guest experience as their number one priority during the entire shift and will ensure that the product quality and speed of service always meet set requirements. They will work with and through their team to meet the required service and quality standards. The Kitchen Leader/Manager reports to the Kitchen Director and the Director of Operations.
JOB EXPECTATIONS: •Own the cleanliness of the service area of the restaurant and each piece of equipment •Coaching the behaviors of all Team Members and Team Leaders who open or close in the kitchen and providing accountability for their performance •Ensuring each area of the kitchen and each piece of equipment is being maintained properly and that daily, weekly, monthly maintenance duties are performed as scheduled or deemed necessary •Maintain the cleanliness and organization of the kitchen and back area at all times •Understand the federal and local health code regulations •Ensure entire Service Team is always in full uniform & groomed properly •Ensure entire Service Team is knowledgeable about menu options, nutritional information, catering packaging and recipes •Must have previous, proven experience in handling responsibility and developing others •Must be an advocate for and assist with Team Member training and development •MUST follow Chick-fil-A standards, procedures and recipes at ALL times to ensure food quality •MUST protect the Chick-fil-A Brand at ALL times •Available to work 40 hours per week: Daytime Manager Position is 5:30am-2:30pm, Nighttime Manager is 2:00pm-11:00pm
Front of House Assistant Manager will enthusiastically and passionately lead all aspects of the Front Counter area, including Team, guest experience, equipment and the physical space itself. Accomplish the responsibilities and requirements of this position by working through the Front Counter Service Team and underneath the leadership of Front of House Director.
• Own the guest experience as it relates to your area of responsibility, including but not limited to the Service Model
• Ensure all components of the Create Raving Fans model and 2nd Mile Service Behaviors are being implemented all day, every day and that the Front Counter Service Team is knowledgeable in the execution of these things • Protect the guest experience by ensuring quality service, speed and cleanliness are top level • Protect the guest experience by ensuring packaging, food presentation and quality is at top level • Understand the federal and local health code regulation and labor laws• Follow all Chick-fil-A standards and procedures • Coaching the behaviors of all Team Members and Team Leaders who work on the Front Counter as it pertains to them properly functioning in each role, and ensuring that all procedures and standards are being followed and executed • Maintain the cleanliness and organization of the Front Counter • Ensure entire Service Team is always in full uniform & groomed properly • Ensure entire Service Team is knowledgeable about nutritional information, menu options and pricing • Counting down of Cashier drawers & holding Cashier accountable • Possessing problem solving skills and being able to think outside the box • Aligning daily practices of the Front Counter with the goals of the restaurant as a whole and the Front Counter specifically • Effectively communicating all Front Counter and Restaurant goals to the Front Counter Service Team • Previous, proven experience in handling responsibility and developing others
JOB SKILLS /EXPERIENCE: •Must be 21 years old or older. •Must have a valid driver’s license and personal transportation. •Must have 2+ years of Management Experience or have been in Leadership position for 2+ years. •ServSafe Certifification is required for this position. (Must already have obtained or be able to obtain.)
About Chick-fil-A Waverly Place OUR MISSION
To create Raving Fans by being Operationally Excellent, providing 2nd Mile Service and creating Emotional Connections with every guest, all day, every day.