Job Description We’re looking for a tenured restaurant professional that can handle the culinary quality standards, high volume customer service, and bar business of our SMU location. And of course, we’re looking for someone who can do all that while having fun with our customers and staff.
The General Manager’s (GM) primary duty is managing all aspects of the restaurant & bar operations to ensure quality standards of food and service are met consistently, management of approximately 20 staff including hiring, development, firing and promotion, and optimizing profits and increasing sales. And of course, we’d expect any great General Manager to do these things:
Manage all areas of operations for the Front of the House including human resources, profitability, and sales growth Manage all areas of operation for the Back of the House including human resources, company’s food & bar specifications and standardized recipes, cleanliness, storage and safety issues. Control wastage and spoilage. Manage entire operation of restaurant during scheduled shifts, which include daily decision-making, staff support, guest interaction, scheduling, and planning, while upholding standards, product quality, and cleanliness. Manages staffing throughout shift including when employees can check out for the day. Provides coaching and development to all staff and implements performance management as needed. Ensures all employees adhere to the company’s policies and guidelines. Performs line checks throughout shifts. Ensures that restaurant is properly staffed to par, at all times using the company’s hiring practice interviews for both management and hourly employees. Manages and schedules training as required. Prepares reports daily, weekly and monthly which may include cashiers reports, daily sales reports, weekly labor reports end of the month reports maintenance reports, etc. Prepares for and organizes various meetings, including training meetings, staff meetings, operational restaurant business meetings, and meetings with owners. Ensures that proper cash handling procedures are followed with all cash-handling employees, from cashiers to supervisory staff. Balances cash on hand with end of day reports, petty cash, cashier drawers and in-house bank. Manages all check-in orders ensuring proper specs and quality are adhered to. Identifies operational opportunities; creates and implements plans to address these opportunities. Manages all areas of restaurant maintenance. This includes but is not limited to scheduling, documentation, preventive maintenance, purchasing, and work directly with both in-house maintenance and approved outside vendor list. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Qualifications
College degree is preferred. A combination of practical experience and education will be considered as an alternative.
Working knowledge of business software (Word, Excel, Social Media) Working knowledge of POS & inventory systems 5+ years experience managing a team of 10+ employees 3+ years in a GM role of a restaurant or bar 2+ years work experience in a fast-casual restaurant Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports Must have reliable transportation Must be eligible to work in the United States Must agree to background check
About Connect Restaurant Services, LLC Connect Restaurant Services was created by former restaurant multi-unit managers who realized there was a gap between the types of candidates recruiters would send for their staffing needs versus what they actually needed. Time and again, a candidate would be sent to the interview who wasn't a fit for the culture of that particular restaurant concept. Both men, who were very experienced within the restaurant business, and with recruiters and candidates alike, felt there was a need to form CRS and to make it very personalized from the client's perspective while still helping the candidate find a job that fit their needs as well. Connect Restaurant Services listens to their clients specific needs and recruits candidates for those specific needs. We will never stray from our commitment to providing the highest level of recruiting services to clients and candidates. We believe it is our job to learn everything we can about our clients' culture and needs in order to place the right candidate. We believe in treating our clients and candidates with professionalism, respect and integrity. We recruit for all hospitality industry needs and look forward to building long term relationships with our clients and candidates alike.