Job Description Provide phone and chat technical support by answering customer questions and solving technical issues. Key clients will be dental offices and mobile app customers. Dental offices will be using a mix of technologies (web, custom-build software) to process dental benefit payments. Customers will be using a proprietary mobile app on Android and iOS platforms to accept payments for dental services.
Essential Functions: • Responds to consumers regarding usage of the proprietary mobile phone app in a timely and empathetic manner via telephone or web inquiries • Responds to dental offices regarding issue with First Circle custom software download and installation process and web-based transactions • Researches complaints and processing issues with external and internal customers • Provide level one support and collaborate with IT department to resolve more complex issues • Builds a strong rapport with dental office staff, groups and consumers to ensure a positive perception of the company • Other duties as assigned
Qualifications: (Education/Experience/Skills Required) • High school diploma or equivalent, college degree preferred (degree/major in general technology skills) • One year of experience in a helpdesk or general tech support environment • Proven customer service experience • Ability to learn quickly in order to solve problems • Excellent communication skills (verbal and written) • Attention to detail and accuracy essential
About Delta Dental of Rhode Island Delta Dental of Rhode Island is the state's leading dental insurer, administering dental benefits for nearly 738,000 members. Headquartered in Providence, we remain a symbol of strength and stability in the local dental insurance arena.
Our strength is evidenced by the fact that 95% of our customers said they were satisfied or very satisfied with our overall performance last year. And 92% said they would recommend Delta Dental to a friend or relative.
For more than 50 years, Delta Dental has provided affordable dental insurance to employers, individuals and families across the country. As the nation’s largest, most experienced dental benefits carrier, Delta Dental protects more than one-third of the estimated 166 million Americans with dental insurance- covering more than 59.5 million people in over 97,900 groups nationwide.