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Healthy Halo Insurance Services

Bi-lingual Health Insurance Call Center CSR



Job Description
Call Center Representative Job Responsibilities:
* Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Call Center Representative Job Duties:
* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures; reporting malfunctions.
* Updates job knowledge by participating in educational opportunities.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call Center Representative Skills and Qualifications:
* Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Life and Health Insurance License a plus







About Healthy Halo Insurance Services
Become part of a rapidly growing, dynamic company filled with passionate people.

We think you'll like working here.


View all job openings for Healthy Halo Insurance Services
Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
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