Under limited supervision is responsible for coordinating, overseeing and supervising activities and personnel involved in DD (Developmental Disabilities) programs, ensuring compliance with relative rules, regulations, policies and procedures.
“Qualified Professional” means, within the DHHS system of care; a. An individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of NC by the NC Board of nursing who also has four years of full time accumulated experience in DHHS with the population served; or b. A graduate of a college or university with a Master’s degree in a human service field and has one year of full time, post graduate degree accumulated DHHS experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or c. A graduate of a college or university with a bachelor’s degree in a human service field and has two years of full time, post bachelor’s degree accumulated DHHS experience with the population served, or a substance abuse professional who has two years of full time, post bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling; or d. A graduate of a college or university with a bachelor’s degree in a field other than human services and has four years of full time, post-bachelor’s degree accumulated DHHS experience with the population served, or a substance abuse professional who has four years of full time, post bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
Other Skills and Requirements
Strong written and verbal communication skills; Strong facilitation skills; Ability to work well with others; Ability to responsibly and confidentially handle sensitive employee information.
Certifications NC SNAP (Supportive Needs Assessment Profile) preferred. Willing to obtain other certifications.
Essential Duties and Responsibilities: Other duties may be assigned as necessary.
Ensure Staff/Individual ratio is accurate and matches service order.
Serve as an advocate for the individuals we serve.
Perform and/or assist with parts of various problem-solving duties which occur, including studying the situation, developing possible solutions, investigating options/resources, deciding on most appropriate plan for solution, and implementing approved plan of action.
Provide training to other employees by demonstration, repetition, modeling, large group training, etc.
Coach staff in working with individuals on a regular basis to access, instruct and model.
Establish and maintain effective relationships with a variety of individuals and groups including the individuals we serve, supervisors, families/guardians, consultants, case managers, psychologists, therapists, representatives of Local Management Entity (LME), etc.
Ensure DD goals are being implemented correctly by direct care staff.
Ensure supervision of DD Trainers meets standards.
Attend meetings as scheduled.
Communicate appropriate recommendations and/or needs to Program Director and/or Executive Management.
Coordinate objectives and meet deadlines for the implementation of Service Plans/Plans of Care.
Participate in strategic planning process for DD programs.
Develop and implement objectives and oversee data collection.
Perform emergency medical procedures as needed (e.g. tube feeding, etc).
Must be able to draft a plan of care and write task analysis. Document progress on at least a quarterly basis.
Willing to train families and small groups and assist with Preservice Training.
Assist with the coordination of new admissions and transfers (e.g. screening applicants, conducting tours, facilitating placement, etc).
Ensure the program is following the proper procedures for providing services and that it meets all guidelines based on state standards funding source.
Ensure that all direct care staff are qualified and properly trained as per state standards, to work with our individuals, based on their needs.
Ensure all direct care staff meet the Core Competencies/other required training prior to authorizing documentation.
Ensure billing information is completed accurately and in a timely basis.
Ensure payroll authorizations are completed accurately.
Ensure mileage authorizations are completed accurately.
Ensure documentation standards are met according to State, Medicaid and regulatory standards.
Document conversations with parent/guardians, case managers and other parties as appropriate.
Review and sign documentation on a monthly basis (at a minimum) and have available for monthly monitoring visits.
Review, revise and assist in developing LIFESPAN Policies and Procedures as it relates to DD services.
Ensure skill development is being achieved for each individual.
Assist with and/or responsible for screening, interviewing and selecting new staff.
Create and submit accurate employee status changes in a timely manner.
Monitor ongoing case management needs; problem solves and refers accordingly.
Manage staff on a day-to-day basis; address and document performance issues in a timely manner.
Ensure Health and Safety and Incident Reporting requirements are upheld.
Monitor Health and Safety, quality and client rights of individual client services through site visits, review of documentation, consumer satisfaction and other contacts with significant others.
Abide by, enforce and participate in the implementation and ongoing oversight of all LIFESPAN safety standards and regulations.
About LIFESPAN LIFESPAN empowers children and adults with intellectual and developmental disabilities by providing education, employment, and enrichment opportunities to live, work, and play in their community.