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Now IT Works

Customer Service Specialist



Job Description
B2B technology consulting firm is currently looking for a highly customer service oriented individual, with an aptitude for software systems in the role of a full-time Partner Experience Coordinator. You will be working directly with a customer focused, technical team that supports over 1000 computers, 250 servers and at least 30 different technologies.

You may be the right fit if you have:
* Worked with a multi-facted software system
* Like the challenge of a fast-paced, customer service position
* Want to grow your skillset
* Work with a team

What This Job Pays:
$17.00/hour. This is a temporary to regular position, with a 90-day evaulation
- Vacation and Holiday Pay
- Eligible for 401k with up company match
- Eligible for medical insurance reimbursement
$2,500 Sign-on Bonus if you have 1 year of experience with ConnectWise

Overall responsibility:
Accept all in-bound partner requests, schedule with our technical team and communicate to our partners about how they are working through the NIW Ticketing Workflow

You Must Have:
- Strong customer service: being able to speak with customers enthusiastically, but empathetic to their issues. Work quickly toward a resolution and communicate to customer
- Ability to multi-task and communicate effectively with customers, vendors, and staff.
- Attention to detail and professionalism in all written and oral communications
- Provide customer service with a smile (even when you pick up the phone)
- Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling challenges in a timely matter.
- Accountability: You should be a results oriented team player who leads by example, holds yourself accountable for performance, takes absolute ownership, and champions all aspects of administration.

In order to be considered for this position, please follow the instructions below. Responding to this indeed posting does not comply with our standards and emails will be ignored.

How to Apply
1 - Click the Apply Online link on this page
2 - Fill out application completely and upload resume and cover letter.

Company Profile
Now IT Works provides IT support bundles and managed IT services to Connecticut businesses. Our IT support bundles include computer and network maintenance, dedicated US-based helpdesk, proactive and value-add services, technology strategic consulting and a wide variety of individual IT services such as offsite backup, email services and administration, mobile device management, cloud hosting, server monitoring, remediation and network security assessments.







About Now IT Works
Now IT Works provides IT support bundles and managed IT services to Connecticut businesses. Our IT support bundles include computer and network maintenance, dedicated US-based helpdesk, proactive network services, CIO consulting and a wide variety of individual IT services such as offsite backup, email services and administration, mobile device management, server monitoring, remediation and network security assessments.


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Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
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Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
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