The Salon/ Spa Manager provides exemplary customer service to our guests, makes leadership decisions in the salon and acts as a liaison between the salon staff and salon owner.
Salon Manager Responsibilities:
Schedule the entire staff, including stylists, and other front desk associates Manages and tracks sales, client counts and staff hours Manages inventory Oversees scheduling for clientele Manages the proper tracking and input of guest records into the salon software Maintains an organized work area, filing system, intake forms, consultation forms, membership agreements as well as all other salon forms Be proficient and educated in working the POS software Resolve issues such as scheduling conflicts, product returns, customer complaints, and general salon maintenance Oversees the cleanliness of the salon Responsible for the training of all salon staff members, ensuring all training requirements are met successfully by each employee Educate guests on services, memberships and retail products Assists with promotional events at the salon or outside the salon
Salon/ Spa Manager Candidates must possess:
Strong verbal communication and listening skills A minimum of 2-3 years of current salon management experience in the beauty or spa industry Strong computer skills required Strong customer service skills and background Well organized with attention to detail Creates a team environment