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ProvideStaff

Part Time Customer Service Representative - Irving



Job Description
SUMMARY:

This position is responsible for serving as a customer liaison by providing value added services that grow our business. Primarily by telephone and e-mail, this position assists in responding to customer requests, concerns, suggestions and complaints. The Customer Service Representative must take responsibility to continually develop and use sound judgment in decision making and problem solving. Work is done under general supervision and guidance but the ability to work independently is a plus.

To perform this job successfully, the selected individual(s) must be able to satisfactorily perform each of the essential duties and job responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure that every customer experience meets quality standards as defined by the customer.
Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
Coordinate the prompt handling of all customer service requests and concerns and ensure timely responses to customers.
Act as liaison for customer to resolve disputes and claims with QC/Warehouse.
Foster and operate in a continuous improvement environment.
Other duties as assigned.
GENERAL SKILLS

Proficient in MS Office (with emphasis on Excel), experience with Order Entry/MSRP/Inventory a plus.
Ability to handle a variety of customer situations with enthusiasm and tact.
Ability to work with all levels of employees and management, both internally and externally.
Demonstrate an understanding of and adhere to all policies and procedures.
EDUCATION AND/OR EXPERIENCE

High School Diploma required.
Associates and/or Bachelor’s degree preferred.
Minimum 2 years related experience in customer service and manufacturing is required.
QUALIFICATIONS

Ability to work independently, be self-motivated, prioritize and execute work activities.
Must be effective at resolving problems and handling stressful situations in a professional manner.
Must be detail oriented.
Job Type: Full-time

Required education:

High school or equivalent
Required experience:

customer service: 2 years

For Immediate Consideration please apply at Provide Staffing Services at 3309 West Walnut Hill Lane Irving, TX 75038








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Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
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Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
Posted on February 4, 2013 at 8:04 am
Clean up your social media and get a job!
In a recent poll, 18 percent of employers reported finding content on social networking sites that caused them to hire or not hire a candidate.
READ MORE >
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