Program Assistant - ACT

Job Description

This position provides clerical support for Mental Health Programs - ACT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Complete data entry for ACT
• Prepare and file records for ACT
• Prepare template for daily staff assignment schedule (actual staff assignments completed as a team in morning meeting)
• Order necessary supplies for Behavioral Health Programs - ACT
• Update and keep an inventory of all forms used by Behavioral Health Programs - ACT
• Maintain and report daily census of ACT clients
• Prepare monthly billings on database and maintain all informational databases regularly
• Collect necessary data and prepare reports as needed
• Prepare letters to request medical records and client authorizations and maintain log of requests and records received
• Design and maintain forms
• Maintain client files and complete filing regularly
• Order and maintain supplies and equipment
• Operate and coordinate the computer management information systems for the program
• Answer telephone and attend to client and staff issues in a timely and courteous manner
• Manage scheduling of client’s appointments with team psychiatrist and RN
• Maintain a pattern of regular work hours
• Sort and record all client mail
• Miscellaneous support duties
• Deescalate clients as needed and communicate situation to team
• Respect client confidentiality
• Respect and be responsible for agency policy regarding work hours, building security and all written personnel standards
• Ensure the care model by interacting with all other St. Patrick Center programs

Direct Reports:
• None

Knowledge & Experience
• Minimum education requirement Associate’s degree
• Understanding of mental illness and substance use

Skills and Attitudes
• Proficiency in data entry and typing using Windows, Microsoft Word, Excel and Outlook
• Organizational skills
• Proficiency in written business communications
• Detail oriented
• Reliability and honesty
• Respect for clients and staff
• Positive support for Behavioral Health Programs

Relationships Required
• Report to and work with Manager of Behavioral Health Programs - ACT
• Ability to work with St. Patrick Center Staff and to be available to assist all staff when and where needed
• Participate in all appropriate St. Patrick Center meetings
• Attend appropriate seminars

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St. Patrick Center

At St. Patrick Center, we’re one of Missouri’s largest providers of housing, employment and health opportunities for people who are homeless or at risk of becoming homeless. We take an action-based approach to service and offer nationally recognized programs that assist more than 8,000 people each year. Our mission, at its core, is to help individuals and families move from homelessness to independence in dignified, cost-effective and permanent ways. This approach transforms our clients as well as our entire community. For more information about our organization, please visit

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