Treatment Coordinator

Position Summary:

The Orthodontic Treatment Coordinator/Sales Consultant plays a vital role in driving practice growth by guiding patients through their orthodontic treatment journey. This position combines sales, education, and relationship-building with a patient-focused approach. You’ll be the first point of contact for new patients, walk them through their orthodontic options, review financials, and help them say “yes” to starting treatment.

Key Responsibilities:

• Patient Consultations

• Welcome and build rapport with new patients and families.

• Take patient photos, x-rays, and scans accurately and efficiently.

• Present treatment options and clearly explain the benefits of orthodontics.

• Support the doctor during exams and relay treatment recommendations.

• Sales & Case Acceptance:

• Present financial options and payment plans confidently.

• Follow up with prospective patients who haven’t yet started treatment.

• Track and achieve monthly goals.

• Communication & Coordination:

• Serve as the main point of contact for new patients.

• Communicate effectively with clinical staff to ensure a seamless patient experience.

• Maintain organized patient notes and follow-up tasks in the practice software.

• Education & Relationship Building:

• Educate patients and parents about the value and process of orthodontic treatment.

• Build lasting relationships that encourage referrals and positive reviews.

• Professional Representation:

• Uphold the practice’s image and core values in every interaction.

• Complies with HIPAA, OSHA, and all applicable federal, state, and local regulations.

Ideal Candidate:

• Warm, approachable and able to build rapport quickly.

• Strong background in sales, hospitality, fitness, retail, or service industries.

• Excellent communicator with genuine warmth, empathy, and professionalism.

• Confidently present treatment options and fees, helping patients make informed decisions.

• Collaborate effectively with patients and team members, demonstrating reliability, a positive attitude, and strong interpersonal skills.

• Demonstrates exceptional organizational skills, effective time management, and consistent attention to detail.

• High level of integrity and discretion when handling sensitive information.

Preferred:

• X-ray certification

• Experience in a dental or orthodontic setting. (Training provided)

What We Offer:

• 4-day work week (Monday-Thursday) 7:45am-4:15pm

• Uniforms provided

• Paid vacation time

• Paid sick time

• Health insurance benefits

• 401K with employer match

• Continuing Education

• A fun, positive, and supportive environment