Client Relationship Coordinator

Position Summary

We are seeking an organized and highly communicative Client Relationship Coordinator to manage office operations and support client partnerships for our commercial landscaping division. In this role, you will be the main operational point of contact handling client inquiries, monitoring service tickets, routing enhancement proposals, and coordinating schedules with field crew leaders. This is an ideal position for someone who excels at customer retention and keeping fast-moving service teams organized. Candidates with prior experience working within property management, real estate development, or HOA administration are highly encouraged to apply.

Key Responsibilities

• Client Care & Communication: Act as the first line of contact for commercial clients, property managers, and HOA regarding scheduling updates, property concerns, or service adjustments.
• Work Order & Ticket Tracking: Receive and monitor client requests for site issues (e.g., broken irrigation, storm damage, fallen limbs, lawn) and immediately generate work tickets for production crews.
• Industry Software Administration: Maintain client incidents, and interaction history using landscaping CRM and routing software.
• Field Team Coordination: Review schedules alongside the Operations/Production Managers to ensure field crews are deployed accurately to contract properties.

Qualifications & Skills

Requirement Details

Experience

1 to 3+ years of administrative support, office coordination, or customer service experience, ideally within landscaping, property management, or construction trades.

Technical Savvy

Proficiency in MS Office (especially Excel and Outlook). Experience with industry software (e.g., Aspire) or similar project management systems is a major plus.

Industry Knowledge

Basic familiarity with green industry terms (irrigation, horticulture, lawn maintenance, seasonal annuals) is helpful but not mandatory.

Communication

Elite verbal and written communication skills; capable of managing urgent service escalations with property managers/HOA professionally.

Organization

Strong multi-tasking skills with a demonstrated ability to route field information and track many moving details.