Job Description
Front Office Receptionist
Job Summary:
We are currently recruiting for a front office receptionist to join our Haven Nursing Center team! The person filling this position serves as the first point of contact for residents, visitors, families, and staff. This role is responsible for creating a welcoming environment while providing administrative and clerical support to ensure smooth daily operations. The ideal candidate is professional, organized, friendly, and able to multitask in a fast-paced setting.
Primary duties include:
- Greet and assist visitors, residents, and family members in a courteous and professional manner;
- Answer and direct incoming phone calls promptly;
- Manage front desk operations and maintain a professional reception area;
- Handle incoming and outgoing mail and deliveries;
- Provide clerical support including filing, copying, scanning, and data entry;
- Assist departments with administrative tasks;
- Maintain visitor logs and sign-in procedures;
- Uphold confidentiality and privacy standards;
- Schedule appointments and assign drivers for scheduled appointments;
- Request medical records following appointments and hospital stays.
Minimum Qualifications:
- Basic computer skills (Microsoft Office, email, data entry);
- Strong verbal and written communication skills;
- Ability to multitask and stay organized.
Preferred Qualifications (but not required):
- Previous receptionist or desk experience;
- Knowledge of multi-line phone systems;
- Familiarity with office equipment and administrative procedures.
Requirements:
- Professional appearance and customer service skills;
- Strong verbal and written communication skills;
- Reliable attendance and punctuality;
- Ability to sit and work at a desk for extended periods;
- Ability to communicate clearly in person and by phone;
- Ability to operate office equipment, facility software, and internal systems;
- Being able to multitask and time-management skills;
- Ability to adapt to changing priorities throughout the day;
- Ability to handle difficult situations with professionalism and patience;
- Professional demeanor with residents, families, and staff;
- Ability to maintain confidentiality of sensitive information;
- Willingness to support team needs in a collaborative environment.
Company Benefits:
- Opportunity for advancement
- Professional growth and stability
- Paid Time Off (PTO)
- Group Health Insurance
- Group Life Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
Job Information
Employment Type
Full-time
Location
Haven Nursing Center - Columbia
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Apply NowAbout Haven Nursing Center
Haven Nursing Center is a non-traditional, household model nursing home dedicated to providing quality care within a life-affirming, caring community.
Haven Nursing Center is a 99-bed, licensed nursing facility. Founded in 1958, by Dr. Wren Causey, it continues to be family owned and operated.
SHORT-TERM CARE
Haven provides short term care and rehabilitation after surgery, injury stroke or debilitating illness. We provide a restful and caring environment, staffed with professional therapists in a state-of-the-art rehabilitation facility. Our rehab gym offers a full range of therapy equipment, treatment areas and an in-ground swimming pool.
Our households feature carpeted floors and call systems that are intentionally designed to avoid the beeping and other intrusive sounds commonly found in hospitals and skilled care settings. Skilled and caring staff assist each of our clients while they recover strength and restore functioning.
Each short-term care room offers a bath and shower, TV with cable, and telephone. Our Household Model groups 16 bedrooms around a shared family-style kitchen, dining room and living room that are similar to those found in a private home and allow the residents a high degree of flexibility in how they choose to live their lives.
LONG-TERM CARE
Residents who require ongoing skilled nursing care live in our Long Term Care households. The environment is welcoming and friendly. Floors are carpeted, and our monitoring and call systems are intentionally designed to avoid the beeping and other intrusive sounds that are common in hospitals and skilled care settings.
In Long Term Care, each household consists spacious bedrooms grouped around a shared family-style kitchen, small dining room and living room that are similar to those found in a private home and allow the residents a high degree of flexibility to set their own schedules for sleeping and waking, meal times and other activities.
The majority of rooms are private, with bathrooms and showers. Most households include one or more double room – ideal for couples, or those who would like to share a room. Cable TV is included. Phones are an available option.
LONG-TERM CARE SERVICES
Haven's long term care services are 100% Medicare and Medicaid certified. Our services include:
Nursing staff on duty 24-hours a day
Assistance with activities of daily living
Comprehensive care plan developed based on individual needs and preferences
Social services
Activities based on resident’s preferences and choices
Resident council meetings
Transportation for medical appointments
Rehabilitation Services
Physical therapy, occupational therapy and speech therapy services are available to our Long Term Care residents through our in-house rehab department.
Our long term residents are assisted with many types of weekly exercises to retain their strength and mobility, providing each resident the tools needed to maximize his or her potential for maintaining personal independence and dignity.
HOSPICE
Hospice services, provided by a contracted provider, are available for Haven residents.
HOUSEHOLD MODEL
Haven Nursing Center has adopted the household model of living for all of our Short Term Rehabilitation and Long Term Care communities.
The household model reflects a progressive and transformative approach to delivering services to older adults. The model is thoughtfully based on person-directed values and practices that consider and respect the voices of seniors and their caregivers. These principles include choice, dignity, respect, self-determination and purposeful living.
Each household has decision-making autonomy and is consistently staffed. Residents get up when they want, bathe how and when they want, go to bed when they want, eat when and what they want and decide how they will spend their day. Household life is “normal,” spontaneous and full of new experiences.
Each household features 16 - 25 rooms with a shared family-style kitchen, small dining room and living room that feel similar to those found in a private home. Most bedrooms are large private rooms. Living rooms feature bookshelves, a TV/movie area and a fireplace.
This smaller-scale arrangement, has a more intimate feel and allows residents a large degree of flexibility to set their own schedules – for sleeping and waking, for meal times and for other activities. We feel that’s only right. After all, this is their home.
The household model also allows a more companionable connection between a household’s residents, as well as greater familiarity between residents and the staff who work in each household and are empowered to make decisions to best serve the residents’ needs in the moment.
Haven Nursing Center is a 99-bed, licensed nursing facility. Founded in 1958, by Dr. Wren Causey, it continues to be family owned and operated.
SHORT-TERM CARE
Haven provides short term care and rehabilitation after surgery, injury stroke or debilitating illness. We provide a restful and caring environment, staffed with professional therapists in a state-of-the-art rehabilitation facility. Our rehab gym offers a full range of therapy equipment, treatment areas and an in-ground swimming pool.
Our households feature carpeted floors and call systems that are intentionally designed to avoid the beeping and other intrusive sounds commonly found in hospitals and skilled care settings. Skilled and caring staff assist each of our clients while they recover strength and restore functioning.
Each short-term care room offers a bath and shower, TV with cable, and telephone. Our Household Model groups 16 bedrooms around a shared family-style kitchen, dining room and living room that are similar to those found in a private home and allow the residents a high degree of flexibility in how they choose to live their lives.
LONG-TERM CARE
Residents who require ongoing skilled nursing care live in our Long Term Care households. The environment is welcoming and friendly. Floors are carpeted, and our monitoring and call systems are intentionally designed to avoid the beeping and other intrusive sounds that are common in hospitals and skilled care settings.
In Long Term Care, each household consists spacious bedrooms grouped around a shared family-style kitchen, small dining room and living room that are similar to those found in a private home and allow the residents a high degree of flexibility to set their own schedules for sleeping and waking, meal times and other activities.
The majority of rooms are private, with bathrooms and showers. Most households include one or more double room – ideal for couples, or those who would like to share a room. Cable TV is included. Phones are an available option.
LONG-TERM CARE SERVICES
Haven's long term care services are 100% Medicare and Medicaid certified. Our services include:
Nursing staff on duty 24-hours a day
Assistance with activities of daily living
Comprehensive care plan developed based on individual needs and preferences
Social services
Activities based on resident’s preferences and choices
Resident council meetings
Transportation for medical appointments
Rehabilitation Services
Physical therapy, occupational therapy and speech therapy services are available to our Long Term Care residents through our in-house rehab department.
Our long term residents are assisted with many types of weekly exercises to retain their strength and mobility, providing each resident the tools needed to maximize his or her potential for maintaining personal independence and dignity.
HOSPICE
Hospice services, provided by a contracted provider, are available for Haven residents.
HOUSEHOLD MODEL
Haven Nursing Center has adopted the household model of living for all of our Short Term Rehabilitation and Long Term Care communities.
The household model reflects a progressive and transformative approach to delivering services to older adults. The model is thoughtfully based on person-directed values and practices that consider and respect the voices of seniors and their caregivers. These principles include choice, dignity, respect, self-determination and purposeful living.
Each household has decision-making autonomy and is consistently staffed. Residents get up when they want, bathe how and when they want, go to bed when they want, eat when and what they want and decide how they will spend their day. Household life is “normal,” spontaneous and full of new experiences.
Each household features 16 - 25 rooms with a shared family-style kitchen, small dining room and living room that feel similar to those found in a private home. Most bedrooms are large private rooms. Living rooms feature bookshelves, a TV/movie area and a fireplace.
This smaller-scale arrangement, has a more intimate feel and allows residents a large degree of flexibility to set their own schedules – for sleeping and waking, for meal times and for other activities. We feel that’s only right. After all, this is their home.
The household model also allows a more companionable connection between a household’s residents, as well as greater familiarity between residents and the staff who work in each household and are empowered to make decisions to best serve the residents’ needs in the moment.