Customer Service Representative - Syracuse, NY

Customer Service Representative
Syracuse, NY 13206 – In-Person Position
Pay: $18–$21 per hour, based on qualifications and experience
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (½ hour unpaid lunch)

About Us

Overhead Door Company of Greater Syracuse, a division of Heritage Overhead Door Companies, Inc., is a leading provider of residential and commercial garage door products and services in Central New York. We're known for our quality products, trusted name, and exceptional customer service. We are seeking a reliable and organized Customer Service Representative to join our in-office team in Syracuse.

Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in supporting sales, service scheduling, parts counter activity, and clerical operations. This is a full-time, in-person position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Answer and route incoming phone calls; resolve basic inquiries or forward messages.

• Take service requests and create work orders in company software.

• Schedule estimate appointments for residential customers.

• Greet walk-in customers and assist with counter sales of parts and accessories.

• Process payments (cash, check, credit card) for sales and services.

• Respond to customer inquiries via email or telephone.

• Proactively communicate order status and updates to customers.

• Call customers to schedule installations and service visits.

• Locate field staff as needed to relay messages or updates.

• Perform data entry for service, sales, inventory, and invoicing tasks.

• Track inventory and enter data related to stock levels and parts.

• File customer records, invoices, and receipts accurately.

• Prepare outgoing mail; occasionally run local errands (e.g., post office).

• Keep the office and showroom clean and organized.

• Provide general clerical support to all staff as directed.

Qualifications

• High school diploma or equivalent

• Experience in customer service, office administration, or clerical support

• Strong multitasking and organizational skills

• Proficiency in Microsoft Office; QuickBooks experience is a plus

• Clear verbal and written communication skills

• Ability to operate common office equipment

• Familiarity with Central New York geography is helpful

• Reliable transportation and valid NYS driver’s license

• Ability to work independently and occasionally close the office alone

• Must pass a pre-employment drug test and physical

Benefits

• Health Insurance

• 401(k) with Company Matching

• Life Insurance

• Vacation Time

• Sick Time / PTO

• Holiday Pay

• Short Term Disability

Why Join Us?

• Stable, well-known company with a great reputation

• Opportunities to grow with the company

• Work that makes a visible impact on the customer experience