Banquet Manager

About the Opportunity

We are seeking an experienced Banquet Manager to join a high-volume hospitality team. This is an excellent opportunity for a hospitality professional with a strong luxury or full-service hotel background who thrives in fast-paced banquet and catering operations. The ideal candidate has extensive experience managing both on-site and off-site events while delivering exceptional guest experiences and leading large banquet teams.

Responsibilities

• Oversee all banquet operations, ensuring flawless execution of events from setup through breakdown.
• Manage multiple events simultaneously, including weddings, galas, corporate meetings, conventions, and social functions.
• Coordinate closely with Catering Sales, Event Managers, Culinary, Stewarding, and other hotel departments to ensure seamless event execution.
• Lead, coach, schedule, and develop banquet captains, servers, bartenders, and support staff.
• Maintain exceptional service standards while ensuring guest satisfaction at every event.
• Oversee off-site catering events, including logistics, staffing, transportation, and execution.
• Manage labor costs, scheduling, payroll, inventory, and banquet operating expenses.
• Ensure compliance with health, safety, sanitation, and liquor regulations.
• Monitor banquet equipment, room setups, and service standards to maintain brand excellence.
• Handle guest concerns professionally and resolve issues quickly and effectively.

Qualifications

Required

• 3–5+ years of progressive banquet or hospitality management experience.
• Luxury hotel, resort, convention hotel, or upscale event experience strongly preferred.
• Strong knowledge of banquet service, event operations, and luxury hospitality standards.
• Proven experience leading and developing large service teams.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to read and execute banquet event orders accurately.
• Strong problem-solving and decision-making abilities.
• Experience with labor management, scheduling, and cost control.
• Professional appearance and polished guest-service approach.
• Ability to remain calm and effective under pressure.
• Availability of working evenings, weekends, holidays, and extended event hours as required.
• Understanding of and ability to enforce all federal, state, and local health and safety regulations.
• Familiarity with BirchStreet purchasing system a plus.

What We're Looking For

The ideal candidate is a hands-on leader who remains calm under pressure, leads by example, and enjoys delivering memorable guest experiences. You have a passion for hospitality, exceptional attention to detail, and the ability to successfully execute everything from intimate VIP dinners to large-scale events serving more than 1,000 guests.