Pediatric Dental Receptionist

We are an upcoming pediatric dental office in Crofton, MD hiring a part-time receptionist. We are looking for a personable, polite and friendly dental receptionist to ensure that our patients have a pleasant experience right from their first phone call or entry into our practice to their exit out. Ultimately, a top-performing dental receptionist will perform all duties in a manner that ensures the efficient running of the dental practice.

Past experience is helpful but not required. Spanish-speaking applicants are welcome.

Dental Receptionist Responsibilities include but is not limited to:

• Greeting and welcoming patients to the practice.
• Scheduling, rescheduling, or canceling appointments as needed.
• Assisting patients to fill out information forms and answering patient's questions or referring to the dentist or assistants.
• Preparing patients’ charts and daily schedules for the dental staff- which include retrieval of referrals, consent forms and all required documents for treatment.
• Updating patient records and documenting recent treatments and procedures.
• Scheduling follow-up appointments and providing telephonic reminders or confirmations.
• Insurance verification 1-2 days before dental appointments
• Learning about the difference dental insurances and their policies
• Communicating with dental insurance providers to determine if patients are required to make co-payments.
• Verifying methods of payment and collecting payments as needed.
• Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
• Phone communication with hospital staff, pediatricians or medical specialist on operating room arrangements and appointments.
• Aid in the smooth running of the dental office.
• Maintaining the cleanliness and order of the reception and facility.

Dental Receptionist Requirements:

• High school diploma or GED.
• Certification in office administration, medical administration, or related fields is advantageous.
• Proven experience working in a dental office.
• Sound knowledge of dental terminology.
• Proficient in dental practice management software (Open Dental) is advantageous.
• Speaking a second language such as Spanish is advantageous.
• Working knowledge of general administrative practices.
• Good telephone etiquette.
• Exceptional organizational skills.
• Excellent customer service skills.

Job Type: Part-time

Benefits:

• Employee discount
• Free parking
• On-the-job training

Schedule:

• Monday, Tuesday, Friday
• Saturday as needed

Work Location: In person

• Part-time, in person
• Flexible schedule
• On-the-job training in a new office with new equipment

Benefits

• Flexible schedule
• Employee discount
• On-the-job training
• Opportunities for advancement
• Safety equipment provided
• Holiday pay
• Retirement benefits