Reception & Customer Support Specialist (Bilingual – English/Spanish)

Join the Royal Basket Trucks Team!

Royal Basket Trucks® is seeking an enthusiastic, professional, and customer-focused Bilingual Reception & Customer Support Specialist to become the first point of contact for our customers, visitors, and business partners. If you thrive in a fast-paced manufacturing environment, enjoy helping people, and take pride in providing exceptional customer service, we'd love to meet you.

About Royal Basket Trucks

Located in Darien, Wisconsin, Royal Basket Trucks® is a leading manufacturer of material handling equipment serving customers across the hospitality, healthcare, commercial laundry, recycling, athletics, and industrial markets.

Our success is built on our Core Values – Integrity, Respect, Quality, Hard Work & Embracing Change

We are committed to providing an environment that encourages professional growth, teamwork, innovation, and long-term career success.

Position Summary

Reporting to the Customer Service Manager, the Reception & Customer Support Specialist is responsible for providing exceptional customer service while serving as the first point of contact for the company. This role combines reception, customer support and administrative coordination. The ideal candidate is organized, detail-oriented, bilingual (English/Spanish), and enjoys working in a fast-paced manufacturing environment where no two days are the same.

Responsibilities include

• Welcome visitors and professionally manage the front reception area.
• Answer and direct incoming telephone calls, emails, and customer inquiries with exceptional service.
• Provide bilingual (English/Spanish) support to customers, vendors, and visitors as needed.
• Coordinate communication between customers and internal departments including Sales, Engineering, Purchasing, Operations, Shipping, and Accounting.
• Assist with daily administrative paperwork, incoming and outgoing mail, shipping activities, and general office operations.
• Monitor and follow up on customer requests, requests for quotation (RFQs), and special customer initiatives to ensure timely completion.
• Support the Customer Service and Sales teams by maintaining accurate records, correcting order or reporting discrepancies, and assisting with customer account documentation.
• Assist in resolving customer concerns, freight invoice discrepancies, credit requests, and shipment issues while maintaining a high level of customer satisfaction.
• Generate and maintain routine reports, including customer service metrics and operational reports.
• Support recruiting activities by assisting with interview scheduling and candidate hospitality.
• Collaborate with multiple departments to improve processes and ensure a seamless customer experience.
• Perform other administrative duties and special projects as assigned.

Required Experience

· 3–5 years of customer service, receptionist, administrative support, or office coordination experience.

· Manufacturing or business-to-business customer service experience preferred.

· Previous experience supporting multiple departments in a fast-paced office environment.

· Fluent in both English and Spanish (required).

· Strong communication, organization, and multitasking skills.

· Professional demeanor with a positive, customer-first attitude.

· Proficient with Microsoft Office and comfortable learning ERP/business

Skills & Abilities

• Fluent in both English and Spanish (required).
• Outstanding verbal and written communication skills.
• Strong customer service mindset with a professional and friendly demeanor.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and follow-through.
• Self-motivated with the ability to work independently and as part of a team.
• Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable learning ERP/business software.

Education

· High School Diploma or GED required.

· Additional education in business, communications, or customer service is a plus.

Benefits

Royal Basket Trucks offers a competitive compensation and benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Vacation
• Paid Holidays
• 401(k) with Company Match
• Opportunities for professional growth and advancement

Why Join Royal?

At Royal Basket Trucks, you're more than an employee—you are part of a team that values your ideas, respects your contributions, and invests in your success. We believe exceptional customer experiences begin with exceptional employees, and we are committed to creating a workplace where people can build rewarding careers.

Royal Basket Trucks is proud to be an Equal Opportunity Employer.

All applicants must complete a brief pre-employment assessment as part of the hiring process.

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