VP of Client Services

Job Title: VP of Client Services

Reports To: Chief Executive Officer (CEO)

Location: Springfield, TN

S3 Recycling Solutions is a rapidly growing national leader in IT asset disposition (ITAD), electronics recycling, medical equipment disposition, and secure data destruction. We make IT asset disposition hassle-free by delivering innovative, secure, and environmentally responsible solutions. Recognized on the Inc. 5000 for six consecutive years, with multiple Best Places to Work honors and the Culture of Good Community Impact Award, S3 is known for exceptional service and a people-first culture. We invest in our employees through competitive benefits, professional growth opportunities, and workplace perks, creating an environment where people are empowered to make an impact.

Benefits and Pay

Pay: based off experience

100% paid employee benefits after 30 days

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• Paid sick time

Position Summary

The Vice President of Client Services leads client retention, account growth, and the flow of material into S3 facilities through client pickups, orders, and pallet volume. This onsite leader directs a three-person Client Services team, establishes accountable service practices, and partners across departments to deliver on client commitments. The role includes client meetings, conferences, and networking travel.

Essential Duties and Responsibilities

Essential functions include, but are not limited to:

Client Activity, Retention & Growth

• Lead client activity and retention initiatives that support pickup frequency, orders, pallet volume, and company objectives.

• Establish a proactive account-management cadence with documented outreach, timely follow-up, and appropriate referral of inactive accounts to Business Development.

• Identify opportunities to expand existing relationships through additional locations, equipment categories, services, and volume.

• Maintain key client relationships and serve as escalation contact for significant service concerns or relationship risks.

Team Leadership & Accountability

• Lead, coach, and evaluate the Client Services team using clear expectations, measurable goals, and consistent, documented performance management.

• Own department KPIs, forecast results, analyze performance gaps, and coordinate corrective operational actions.

• Develop and maintain SOPs, outreach standards, and account-management workflows.

• Report department performance, projections, client risks, and growth opportunities to the CEO.

Cross-Functional Leadership & Execution

• Coordinate with Operations to maintain material flow, resolve service issues, and remove barriers to pickups and order completion.

• Manage post-onboarding client relationships and collaborate with Business Development on transitions, expansions, and sales support.

• Partner with Finance and Operations to align commitments with service capabilities and business requirements.

• Represent S3 in client visits, business reviews, conferences, and industry events.

Required Qualifications

• At least five years of experience in client services, account management, customer success, or a related field.

• At least two years of direct employee management and development experience.

• Experience managing complex business-to-business client relationships.

• Strong leadership, communication, organization, analytical, and cross-functional problem-solving skills.

• Ability to manage competing deadlines and translate performance data into actionable priorities.

Preferred Qualifications

• Experience with CRM, ERP, or account-management systems.

• Experience in IT asset disposition, electronics recycling, healthcare, technology, logistics, or related industries.

Work Environment and Physical Requirements

• Primarily onsite office work in Springfield, Tennessee, with visits to operational areas as needed.

• Business travel to client meetings, conferences, and networking events is required.

• Regular computer and telephone use; ability to sit or stand for portions of the workday.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.