Solutions Technician – Sales & Service

Solutions Technician – Sales & Service

Company: Steadfast Alliance

Department: Operations
Reports To: Operations Manager / Account Manager
Location: San Antonio, Florida – Travel to Assigned Client Communities
Employment Type: Full-Time

Pay Range: $22-$26 + Commission

Position Summary

The Solutions Technician is responsible for inspecting existing Steadfast Alliance client communities, primarily HOA and CDD properties, to identify maintenance deficiencies, repair needs, and opportunities for property improvements. This position evaluates issues, recommends practical solutions, prepares estimates and proposals, and performs approved repairs within the technician's capabilities.

In addition to technical responsibilities, this position has a sales and business development component focused on identifying additional service opportunities within existing customer accounts. The Solutions Technician is expected to proactively recommend services, present solutions to customers, follow up on proposals, and help generate additional revenue for the company.

The ideal candidate is hands-on, resourceful, mechanically inclined, customer-focused, and comfortable balancing fieldwork with estimating, customer communication, and sales activities.

Essential Duties & Responsibilities

1. Property Inspections & Problem Identification

• Routinely inspect assigned HOA and CDD communities to identify maintenance deficiencies, property damage, and repair opportunities.
• Identify issues affecting the appearance, functionality, safety, and overall condition of community common areas.
• Document findings with photographs, measurements, locations, and recommended corrective actions.
• Evaluate repair requirements and determine appropriate materials, labor, and resources needed.
• Identify opportunities for property improvements and additional services.

2. Estimating, Proposals & Sales Development

• Prepare professional repair proposals outlining scope of work, materials, labor, equipment, and pricing.
• Identify opportunities to generate additional revenue through repairs, enhancements, and other services offered by Steadfast Alliance.
• Present and explain recommendations to property managers, HOA/CDD representatives, and other customer contacts.
• Proactively promote company services and recommend solutions that address customer needs.
• Follow up on outstanding proposals and pending customer approvals to help convert opportunities into completed work.
• Build positive customer relationships that encourage repeat business, customer satisfaction, and retention.
• Coordinate with account managers and operations leadership to develop and close additional service opportunities.
• Work toward established sales, revenue, and performance goals.

3. Repairs & Field Services

• Perform approved minor repairs within demonstrated skills and company authorization.
• Complete tasks such as landscape lighting bulb replacement, minor sidewalk and paver repairs, and other common-area maintenance work.
• Coordinate additional resources when projects require specialized skills, equipment, or licensed trades.
• Ensure approved work is completed safely, efficiently, and according to company quality standards.
• Schedule and coordinate repairs to minimize disruption to residents and ongoing maintenance operations.

4. Customer Service & Communication

• Maintain professional relationships with property managers, community representatives, and Steadfast Alliance personnel.
• Communicate inspection findings, recommended solutions, pricing, and project status clearly.
• Respond to customer questions and concerns in a timely and professional manner.
• Coordinate with maintenance supervisors and account managers to ensure consistent customer service and avoid duplicate efforts.
• Represent Steadfast Alliance professionally while working at customer properties.

5. Administrative & Operational Responsibilities

• Maintain accurate records of inspections, estimates, proposals, labor hours, materials, and completed work.
• Track proposal status and obtain documented customer authorization before beginning work.
• Submit required documentation to support accurate and timely customer billing.
• Maintain company-provided tools, equipment, and vehicle in good condition.
• Follow company policies, safety procedures, and established operational practices.
• Perform other duties as assigned by management.

Qualifications & Requirements

• Previous experience in property maintenance, construction repairs, landscaping, or a related field.
• Hands-on experience using common hand tools, power tools, and repair materials.
• Ability to identify maintenance issues and recommend practical solutions.
• Ability to measure work, estimate labor and material requirements, and prepare proposals.
• Strong customer service, communication, and organizational skills.
• Sales experience or the ability to confidently present recommendations and generate additional business.
• Ability to work independently, manage assignments, and follow through on customer requests.
• Basic computer and smartphone skills, including email, photographs, and estimating or work-order software.
• Experience working with HOA/CDD communities, property managers, concrete or paver repairs, or landscape lighting is preferred.
• Must possess a valid Florida driver's license and maintain a clean driving record acceptable under company insurance requirements.
• Ability to travel between assigned customer communities throughout the workday.

Compensation & Company-Provided Resources

• Competitive compensation based on experience and qualifications.
• Commission and/or performance-based bonus incentives tied to approved sales opportunities and established performance goals.
• Company vehicle provided for business use.
• Company tools and equipment provided to perform assigned responsibilities.
• Other company-provided resources as determined by management.
• Eligibility for company benefits in accordance with established company policies.

Performance Expectations

Success in this position will be measured by the employee's ability to identify customer needs, provide effective solutions, generate additional business, and complete quality work.

Key performance indicators include:

• Number of property inspections and repair opportunities identified.
• Revenue generated through approved proposals and additional services.
• Proposal accuracy, sales conversion, and follow-up.
• Quality and timeliness of completed repairs.
• Customer satisfaction and retention.
• Accurate documentation supporting timely billing.
• Productivity, organization, and responsiveness.
• Safe operation and proper care of company vehicles, tools, and equipment.

Working Conditions & Physical Requirements

• Primarily outdoor work at customer properties and community common areas.
• Regular travel between assigned HOA/CDD communities.
• Exposure to Florida weather conditions, including heat, humidity, and rain.
• Frequent walking, standing, bending, kneeling, and working on uneven surfaces.
• Ability to lift, carry, and operate tools and equipment necessary to perform assigned duties.
• Must be able to perform essential job functions, with or without reasonable accommodation.

Compensation & Benefits

• Competitive hourly pay based on experience and qualifications.
• Opportunities for overtime based on project schedules and workload.
• On-the-job training and opportunities to develop irrigation installation skills.
• Opportunities for advancement to Irrigation Technician, Irrigation Crew Leader, and other supervisory positions.
• Health insurance w employer contribution, paid time off, holidays, retirement plan with company match, uniforms, and other insurance benefits offered by Steadfast Alliance.

Equal Opportunity Employer

Steadfast Alliance is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, age, or other protected status under applicable law.