Category Archives: Employee Retention

Most in Demand Jobs for 2019

The latest list of in-demand jobs for 2019 is here! Here are some of the top highlights and jobs that will dominate the workforce this year and into the next several years.

  1. Home Health Aides – With an aging baby boomer population, it’s becoming more important for home health care. Whether someone is disabled, cognitively impaired or chronically ill, home health aides can assist in allowing people to stay in the comforts of their homes, bathing and dressing clients and even do light errands or housekeeping.
  2. Medical Assistants – The healthcare industry is one of the fastest growing job markets, and experts anticipate that by 2024, medical assistants will grow by 138,900 jobs. Medical assistants are responsible for examining and treating patients that are under a physician’s care, which may include interviewing patients, getting their vitals and documenting information.
  3. Computer Systems Analyst – In our computer and technology filled age, it’s no wonder that IT jobs are still among the fastest growing industries. Computer system analysts are responsible for researching, analyzing and modifying any necessary programming systems, which may include debugging or offering support for companies’ computer systems. This position may also help assist technical writers in writing manuals for installation and operating systems.
  4. Medical Secretaries – Different from medical assistants, medical secretaries provide pre-authorization and certifications from insurance companies for patients, support clinic staff and provide patients with information about procedure costs. They may also type dictation notes, screen callers, answer telephones, greet visitors and relay messages.
  5. Software Developers – Software developers help to design, create and develop software applications, which is a significant market for computers and phone apps. This position usually requires a degree and related area experience.
  6. Market Research Analysts and Marketing Specialists – These careers are increasing in demand because they help analyze and evaluate programs or products to see if there is a market share. It also requires pouring over data to understand customer trends.
  7. Nursing – This field includes nursing assistants, licensed practical nurses, licensed vocational nurses and registered nurses. Nursing as a whole is an expanding profession, especially with Baby Boomers needing age-related care. The only position that doesn’t require a degree and advanced training is nursing assistants. The remaining fields require an associate’s or bachelor’s degree.
  8. Restaurant Cook – The market expects to see 158,900 new jobs for restaurant cooks by 2024 alone! The restaurant business continues to boom, especially with apps such as Yelp, Open Table, GrubHub and Uber Eats gaining traction in the marketplace.
  9. Electrician – As we invent new electrical equipment, electricians are in increasing demand. Electricians are responsible for installing, repairing, inspecting and maintaining electronic systems, electrical, circuits and related equipment.
  10. Construction Laborer – Constructor laborers perform repairs and maintenance for carpentry, plumbing, painting, machine servicing, plastering, electrical and even vehicle servicing.

To help your company stay on top of the latest hiring trends, you want to attract the best and brightest talent for the position. Ninja Gig specializes in custom online employment applications. For a flat monthly rate, you can use Ninja Gig and customize UNLIMITED online job applications. Sign up now for your free trial and start getting your online job applications in front of potential candidates in this New Year.

What Every Company Should Do to Prepare for the New Year

December is always a hectic month for companies, but it affords the opportunity to learn from past mistakes and focus on a bright, upcoming New Year.

Here are four ways you can whip your Human Resources department in shape and be prepared to tackle the New Year.

  1. Top Performers – Stay connected and make sure that the company’s top performers and best employees are happy. Connect with employees and see what is working for them, what’s not and what could improve to help make their work environment better. Additionally, see if more lifestyle benefits, such as flexible hours or additional vacation time would ease frustrations. Don’t focus on just gaining feedback during exit interviews, but incorporate regular interviews to guarantee employee satisfaction is high, which can help reduce turnover.
  2. Policy Changes – Many state and federal laws are passed at the end of each year and become effective on January 1. Stay up to date on any upcoming changes and make sure to get everything in place to implement them starting in the New Year to avoid penalties. Your state’s Department of Labor website should list any upcoming regulation changes that may affect your business.
  3. Communicate with Management – Schedule informal meetings with managers and executives to understand the company’s big picture, which will help facilitate making sure that all departments are going in the same direction and share the same long-term goals.
  4. Performance Management – Performance reviews need to be done, and all necessary documentation should be in order. Whether your company does reviews informally on paper or files them electronically, it’s important that managers have personnel files reviewed on an annual basis to make sure nothing is missing.

Ninja Gig offers convenient online employment applications that are fully customizable. Affordable and easy, Ninja Gig also saves Human Resources teams hours of unnecessary time creating applications and tracking applicants. Sign up now for your free trial today and start getting your online job applications in front of potential candidates now.

How to Create a Dynamic Work Schedule

Movie theaters, restaurants and other hourly positions, need to have management create a dynamic work schedule so that companies run flawlessly and efficiently. Without having open communication, work schedules can easily fall apart, leaving companies scattered, unorganized and scrambling to fill shifts.

Here are some excellent tips for creating a work schedule for hourly shifts.

Advance Scheduling

Employees have schedules outside of work, and it’s hard for people to find out their work schedule just hours or a day or two in advance. That’s why it’s essential to schedule shifts in advance so employees can plan. Emergencies happen, such as illness and deaths, but having a schedule published in advance can help minimize shift cancellations and streamline communication among the team.

Know Your Team

If you have team members that prefer morning shifts and others that prefer late night shifts, try to accommodate team members’ preferences and strengths. Not everyone is suited for the busy morning shift, and the same can be true for the late night hustle and bustle.

Respect Requests

Whether someone has a doctor’s appointment, needs to be at the bus stop by a particular time or prefers not to work on Sundays for religious reasons, it’s important to attempt to accommodate these types of requests when scheduling shifts. Request that employees submit their vacation requests as far in advance as possible to help accommodate any necessary requests. There may be times when employers cannot honor these requests, such as during busy holiday seasons, but it’s important to attempt to try to work around employees’ schedules as much as possible.

Shift Swapping

Having a policy that permits shift swapping is a great way to make sure that shifts are covered in advance and at the last minute. Have a clear process about shift-swapping in place to help avoid confusion, so all shifts are covered in advance. If employers don’t spell out a policy, they likely won’t know when employees change their shift schedules, which can cause abundant confusion and strife.

Busy Times

Customer demands play a central role in how employers schedule employees. Maybe weekends are peak busy times, which means that business may need to schedule extra employees for those shift schedules. When businesses identify busy times, it’s important to relay this to the employees, so they know that all extra shifts during peak hours need coverage.

Ninja Gig offers an excellent solution for businesses looking to use online job applications to attract the best, brightest talent. Many movie theaters and restaurants can advertise online job applications on websites and via social media. Sign up now for your free trial and see how Ninja Gig can help you streamline your online employment application process.

Interview Questions for a Movie Theater Manager

Most movie theater employees are teens with first-time jobs, which means it’s essential to have a responsible movie theater manager that has the necessary skills to lead and teach employees.

Below are some questions to consider incorporating into regular rotation when interviewing for a movie theater manager.

  • Can you work with budgets?
    •  What do you find is the most challenging part of the budgeting process?
  • Can you give an example and explain a time when you coached or mentored someone on the job?
    • Did it help boost the person’s skills or job knowledge?
  • Share an experience when you dealt with a difficult person or personality type, and what you did to handle and address the situation.
  • Describe successfully organizing a group of people to accomplish a specific task or goal.
  • Give me some examples of how you organize, plan and prioritize work on a daily basis.
  • Describe an instance when you did something “outside the box” that benefited your employer.
  • Tell me when you monitored or reviewed information and found a problem or discrepancy. How did you respond and what did you do?
  • Give an example when your advice facilitated an improvement for your company.
  • When setting expectations and monitoring subordinates performance, what do you find most useful?
  • Share a time when you successfully coordinated with others on a project.
    • Describe a time when that effort was not successful.
  • In your experience, what is the best way to help monitor the work of others?
  • Describe a time when you had to take corrective action with a subordinate.
  • What do you think is key to developing a good, solid team?
  • What do you think is essential when communicating with the public?
  • Describe a time when you remained calm and dealt with a high-stress situation.
  • Share a time when you took on additional challenges or responsibilities without being asked or directed.
  • Describe a time when you worked in a workplace that was rapidly changing. How did you deal with the change?
  • Share a time when you oversaw or managed the work of someone else. How did you motivate, direct and develop their work?
  • Discuss a time when you identified a problem and came up with a solution. Discuss your decision-making process and how you arrived at a conclusion.

Ninja Gig offers easy to customize online job applications, which makes it simple for movie theaters to advertise jobs and ask specific preliminary questions during the online employment application process. Sign up now for your free trial and see how Ninja Gig can bring streamline your online job applications.

Hiring Seasonal Resort Nurses

As the ski season ramps up, so too does the need for seasonal resort nurses. Many of the big ski resort towns grow into a blossoming resort in the wintertime. As the slopes become packed with skiers and snowboarders, the hospitals near resorts see an overflow of emergencies, broken bones and head injuries. With so many seasonal patients, these resort-area hospitals need to hire additional resort nurses to ensure they have full staffing during the winter months.

Traveling nurses especially make the most of the ski season. Here is a list of the top five nursing ski destinations:

  1. Vail, Colorado
  2. Park City, Utah
  3. Killington, Vermont
  4. Aspen, Colorado
  5. Lake Tahoe, California/Nevada

Ninja Gig offers customizable online job applications, which means that you can ask the tough questions up front before committing to a lengthy interview process. Here are some excellent employment application questions to ask seasonal nurses on an online job application:

  • Why did you decide to become a nurse?
  • Write about a situation where you had to deal with a demanding, difficult patient and what you did.
  • Why are you applying for this job and why do you want to work at our hospital?
  • What made you choose your particular field of nursing?
  • What kinds of personality traits do you feel are necessary for nurses to have?
  • In your opinion, what are some of the most significant issues and challenges that nurses currently face? Why do you think you are qualified for the job?

Essay questions can be an insightful part of the initial interview process. When advertising for seasonal nurse positions, make sure to list out detailed requirements and education to help avoid unqualified nurses from applying. Additionally, since ski resorts are incredibly busy in the winter, it’s best to make sure applicants can work in a fast-paced hospital environment.

Sign up today for a free trial of our completely customizable applicant tracking system and see how quickly and efficiently you can take care of your hiring needs this season!

Tips for Hiring Seasonal Restaurant Staff

The holidays are just around the corner, and if you’re like many restaurants, you may find an increased need for seasonal restaurant employees, which can be especially true for ski resorts or restaurants close to retail shopping establishments.

Here are some helpful tips for hiring seasonal restaurant staff:

  1. Last Year’s Staff – Check and see if your seasonal staff from last year has availability to help this upcoming holiday season. By reaching out to employees you have hired in the past, you can help reduce your overhead and training expenses. Refresher courses are far easier than starting from scratch and teaching employees everything. Encourage employees to return next season and stay in touch with them throughout the year.
  2. Promote to Schools – Many colleges offer their students up to four weeks off in the wintertime, and a seasonal job may fit in perfectly with their schedules. Additionally, college students typically don’t demand high salaries and find minimum wage acceptable.
  3. Train Staff – Train all of your seasonal staff at the same time to help reduce the number of company training sessions. Consider instituting a simplified iPad-based point of sale (POS) systems, which require less training than traditional POS systems.
  4. Local Laws and Regulations – Always pay attention to and follow local laws and regulations that relate to hiring seasonal employees. Under federal law, part-time employees still receive some benefits, such as workers’ compensation and social security. Some states also mandate that part-time employees receive unemployment benefits, which may depend on the length and duration of the seasonal employment.

Ninja Gig offers custom online employment applications, which makes it easy for employers to advertise seasonal and part-time positions on their websites and social media pages. Some studies show that nearly 79% of Americans use online information and job applications to apply for jobs. Sign up today for our 30-day free trial and start filling those positions quickly!

Tips for Hiring Seasonal Employees

The holiday season is nearly upon us, and many companies are in full swing advertising, interviewing and hiring seasonal employees. If you have a seasonal business, here are some valuable tips to consider when investing in seasonal employees.

  • Evaluate – While some businesses, such as retail stores at Christmas or ski resorts in the winter, rely on hiring seasonal employees, it is best to evaluate the current staff before hiring additional employees. Analyze past trends and learn when you need to have seasonal employees start.
  • Comply – Comply with all country or state requirements for seasonal employees., which includes minimum wage, pay regulations for nights, weekends or overtime, health insurance requirements and labor regulations for teenagers between the ages of 14 and 17.

Here are some additional tips to follow when interviewing and hiring seasonal employees:

  1. Job Descriptions – Write specific job descriptions and clearly state that you are only recruiting for a seasonal position. In some cases, be sure to put the title of the job and then “Winter Seasonal” next to it in parenthesis. Also clearly state any requirements for the job, such as prior cashier experience, necessary ski instructor training, etc. If the position requires heavy lifting, clearly indicate the physical demands of the job. Being upfront will help you attract more qualified candidates’ resumes that clearly understand the requirements of the position.
  2. Advertise – There are a variety of job boards that have more seasonal job postings than others. For example, make sure to post the position on your company’s website and social media pages, but also explore Indeed, Monster, CareerBuilder and Snagajob. Other websites that are dedicated to seasonal employment postings include: CoolWorks, SeasonalJobs and BackdoorJobs.
  3. Evaluating Candidates – Consider evaluating candidates in groups initially, which will help if companies receive a lot of qualified resumes. Even though the position is seasonal, hire for both the cultural fit and qualifications, not solely based on skills.
  4. Retaining Employees – Something seasonal companies understand is that if an employee quits mid peak season, they have a significant gap in their workforce and it’s difficult to train someone for a job that only has a matter of weeks or months remaining. To help detour employees from leaving jobs early, consider offering end-of-season bonuses for employees that stayed on the entire season. Additionally, consider offering loyalty bonuses to returning staff to help offset training expenses the following year.
  5. Creative Benefits and Perks – Offering creative benefits, such as flexible schedules, can be desirable to prospective candidates.

Ninja Gig specializes in offering custom online job applications, which are ideal for seasonal employers this holiday season. These employment applications can highlight areas for candidates’ specific skills and qualifications, as well as having candidates acknowledge or answer any necessary questions. Additionally, employers can easily save resumes and applications to comply with all state and federal document retention regulations. Sign up for our 30-day free trial and find those seasonal candidates immediately!

Five Tips for Hiring the Right Employee

Whether you’re a seasonal company gearing up for the winter holiday rush or you have some current positions open in your organization, hiring the right employee is critical to your success.

While you can’t please everyone in your company, you can do your best to mitigate poor hiring decisions and focus on deciphering what employee traits are valuable to your company so you can better facilitate the interview process.

Here are the top five things to consider when interviewing candidates:

  1. Career Commitment – If someone is committed to his or her career, this may signify loyalty. Employees that switch jobs or careers frequently in pursuits of higher salaries may not be the long-term employee your business desires. Heavily weigh the candidate’s previous job duration and make inquiries about why they keep switching jobs. It could be something out of their control – like layoffs – but if they’re always looking for something better that pays more, it may be best to consider another qualified candidate.
  2. Test Learning and Analytical Skills – Keep in mind that a resume may be impressive, but there are also a lot of companies and freelancers that specialize in writing resumes. Because resumes can contain lies, it’s best to use a variety of methodologies to analyze candidates’ skills.
  3. Compatibility Match – You may find an impressive, brilliant applicant, but if they aren’t compatible with your company’s culture, you’ll have personality clashes, which can lead to an unproductive, unhealthy work environment. If a candidate expresses that they have difficulty getting along with co-workers or bosses, it may be a red flag that they are not a good fit for your company.
  4. Improve Your Hiring Process – Companies that follow these hiring steps have more success with finding long-term employees:
    a. Avoid magic bullet or irrelevant questions and focus on the candidates’ knowledge, capabilities, confidence, skills and attitude.
    b. When advertising available positions, make sure to list all job requirements to minimize unqualified candidates applying for the job. For example, list specific responsibilities, experience, skills, knowledge and required education.
    c. Involve several people in the hiring evaluation process, because the more people that participate, the better chance your company can hire a good fit.
  5. Review Social Media – Looking at a candidates’ social media page may have some legal complications, but companies can weigh the pros and cons. Today, nearly 90% of companies recruit through social media platforms because having an online presence is so important in our business world.

Ninja Gig can help companies simplify their online job application process. Our fully customizable online employment applications are ideal for companies to use on their direct websites or social media pages. Sign up today for a free trial of our highly reviewed applicant tracking system!

How to Hire the Best Customer Service Representatives

One job that has one of the highest turnover rates is customer service representatives. Hiring an excellent customer service representative is not hard, but typically, someone who makes a good representative is born and not taught. This makes it critical for companies to have the necessary interview skills to spot an awesome employee in the making or a future dud that needs polite escorting to the door.

Here are some common traits that excellent customer service representative’s share.

  • Eye Contact – Customer service representatives sell the experience of a product or the company. No one wants to buy from someone that doesn’t maintain eye contact. Maintaining eye contact is a common sign of courtesy. This position fields complaints and concerns and customers need to have their feelings validated by having someone give them eye contact. If someone doesn’t maintain good eye contact during an interview, they won’t make a long-lasting customer service representative.
  • Upbeat Energy – Customer service representatives need to be upbeat and have positive energy. If customers are filing complaints, having someone that is upbeat and polite makes a significant difference. If you hire a customer service employee that is down on life and complains to customers, this will translate into bad experiences for customers. Good customer service representatives have a can-do attitude that lets customers know that no matter how bad their problem may seem, it’s fixable.
  • Empathy – Good customer service reps have one thing in common: they have empathetic voices. If someone has empathy and can diffuse customers by making them feel good, it will be a huge benefit to any corporation.
  • Smiling – Whether in person or over the phone, customer service reps need a smile in their voices. To hear whether a candidate has the skills it takes to shine over the phone, make sure to conduct a telephone interview as a hiring prerequisite.
  • Previous Experience – If someone has held several different short-term customer service representative jobs over the years, they may not be a good fit. Studies show that people that love working in a customer service environment will stick with a position for longer, which shows on resumes.

If companies hire the right customer service representative for their organization, they’ll have less turnover, which translates into substantial cost savings for employers.

Ninja Gig offers custom online job applications. These applications are ideal for companies that need to hire customer service representatives but don’t want to deal with the hassle of creating applications. Ninja Gig’s easy to use online employment applications are simple to customize, easy to save and archive, ensuring federal and state paperwork compliance. Sign up today for a 30-day free trial of our software and see how easy hiring can be!

How to Earn Employee’s Respect

Building respect is a two-way street – and one that both employees and employers need to reciprocate. Long ago, it was thought that respect was something subordinate employees were forced to give their supervisors. However, respect is a valuable – and necessary – way for employers to help build rapport in the workplace.

How can companies build employee respect? Ninja Gig will walk you through five essential tips.

  1. Authenticity – Practice being an authentic reflection of the company’s principles and values, while simultaneously having transparency and promoting justice.
  2. Ownership – Make employees understand that management values and deeply respects their thoughts and opinions. By doing this, employees tend to take a form of “ownership” and pride in the company.
  3. Potential – Develop employees’ potential and invest in helping them become better employees. By helping employees develop and achieve their performance goals, they will respect companies more and become more dedicated employees.
  4. Energy – Focus on creating an energized work culture that is positive, with energy that focuses on winning versus defending.
  5. Sacrifices – If sacrifices need to be made to contribute to the majority’s success, these options need to be weighed and tough decisions made.

Earning employee respect is the key to empowering employees. Employees that report feeling respected at work have higher satisfaction rates with their jobs, which equates to long-term retention and less turnover.

Ninja Gig offers the ease of online employment applications. Companies can easily comply with state and federal guidelines regarding maintaining job applications, while also being able to advertise on social media, the internet and other modern-day job sites to help attract the best, most qualified applicants for the job. Sign up now for a free 30-day trial and streamline your hiring processes!