Job Description
•Job Description: The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.
Bilingual Spanish is a PLUS!
1-2 years of high-volume collections experience required.
Responsibilities:
- Knowledge of debt collection laws to include the FDCPA.
- Work assigned accounts to develop recovery strategies that work for consumers and clients.
- Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
- Proven time management and organization skills a must.
- Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
- Capability to communicate effectively both verbally and in writing.
Experience:
- Sales Experience
- Customer Service
- Call Center
All employment offers are conditioned on passing a preemployment drug screen and background check.
Job Information
Employment Type
Full-time
Salary Range
$18.00 - $20.00 per HOUR
Location
Downtown Norfolk
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Apply NowAbout Glasser and Glasser, P.L.C.
At Glasser and Glasser, P.L.C. we are always looking to add new talented individuals to our team. We seek hardworking individuals from a variety of backgrounds. If you have a passion for delivering outstanding service and a commitment to excellence working for a family oriented environment that strives in compliance and doing the right thing for the right reason, Glasser and Glasser, P.L.C. may be the place for you. Glasser and Glasser offers employees a great team oriented work environment, competitive compensation with benefits package, as well as exceptional growth opportunities.