Job Description

Full Time Customer Service Representative for our Allentown, PA Office - Promotional Product Manufacturing Company

We are a growing firm, with immediate, multiple openings in our office for CSR's both English speaking only and/or bilingual (Spanish/English).

The positions available are for a variety of hours ranging from 30- 40 hours a week. Our primary goal is to make sure we find the correct fit for us and that we are the right fit for you! :) Once hired on a schedule, it will be a consistent schedule each week.

We are a mail order firm and the purpose of this job is to professionally represent our Company over the phone and via email, fielding incoming calls and emails in the capacity of a Customer Service Representative. This role includes front office duties with the purpose of keeping our customers happy and coming back for more. It's your job to make our customers raving fans by giving great service - We also will be training you in back office tasks such as entering orders and helping coordinate internal flow.

You will get on the job training in our specific products but we expect you to be able to learn quickly, project a great first impression via telephone and/or written communication.

We also expect that you come to us with a college level reading and writing skill set as well as a working knowledge of basic office skills and programs (excel, word, etc.). Please note that successful candidates will need to prove work history.

We are looking for MATURE, motivated, friendly, professional and punctual candidates FROM THE LOCAL AREA.

* English as a first language (or unaccented English) - Must be able to speak, read and write English fluently.
* Pleasant phone voice
* Excellent Oral and Written Communication skills
* 4-5 year's minimum experience in an office environment.
* Computer and typing skills (i.e. Knowledgeable in Microsoft Office, Excel software)
* Basic Math Skills a MUST
* Customer Service Oriented
* Highly Organized and Accurate
* Excellent Attendance

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Promotional Product Manufacturing Company

Thank you for your interest in our positions. This is a blind website for job applications to our manufacturing company which has over 150 employees (40 of which are office related).

All of the positions on this portal are for office positions and not in our manufacturing plant (positions for the manufacturing plant can be found at the proper link provided to you).

Due to the nature of the office positions and our desire for making changes we are keeping our company name hidden until such time as we are ready to have you come in for a personal interview or once we schedule a phone conversation.

Thank you for your understanding and good luck.

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