Job Description
Schedule Full-Time 40 hours (Monday - Friday - 8:00am - 4:30pm).
The Billing Specialist is responsible for creating invoices for distribution to customers. They are responsible for overseeing the entire invoicing process and maintaining organized records to aid in reporting.
Main Duties & Responsibilities:
Create invoices and billing materials for orders packed during all shifts and send out to customers.
Correct orders that 2nd shift was unable to pack due to errors with addresses (mainly nu orders and web orders)
Invoice Credit Card orders and charge Credit Card on file
Contact Customer Service Department regarding declined Credit Cards
Ensure that all Credit Card orders are charged and ready to ship
Process CC refunds for credit memos
Qualification Requirements:
High School Diploma or equivalent
Strong communication, including writing, speaking and active listening
Great customer service skills, including interpersonal conversation, patience and empathy
Good problem-solving and critical thinking skills
In-depth knowledge of industry best practices
Basic math
Organization, time management and prioritization abilities
Effective computer skills and ability to use Google suite/Microsoft Office.
Type: Temporary
About
Matouk
Matouk is a leading maker of finely crafted luxury linens and home accessories for passionate and discerning consumers around the world. Headquartered in Fall River, MA, Matouk strives to create beautiful, rich quality products with exceptional service and lifestyle fulfillment. It takes great pride in providing exemplary environments, experiences and services to employees, vendors and customers.
MATOUK
Beliefs in Action
OUR PURPOSE is to enrich the lives of our customers and their families by
creating the most beautiful and beloved collection of bed and bath linens.
The following core beliefs reinforce our purpose and define the values
and actions of our colleagues in our everyday work.
WE BELIEVE that a promise from Matouk to our customers is included with each and
every product that we sell. Everything we produce will meet the highest standards for
excellence in quality and design. We will always select the best materials and utilize
the optimal manufacturing techniques. And each customer who buys a Matouk
product will be valued, listened to and given the best long-term experience possible.
WE BELIEVE in a company that takes care of its employees and employees who
take care of the company and each other. We treat our co-workers as individuals and
consider employee impact in all of our business decisions. Matouk workplaces will be
environments where productivity lives in harmony with creativity, trust, safety and
comfort. We will work with a sense of profound commitment to the company’s
purpose while dedicating equal spirit towards bringing out the best in one another.
WE BELIEVE in mutually beneficial relationships with all of our business partners.
Our interactions with suppliers, distributors, and retailers are characterized by
fairness, honesty, and respect. We seek out partners with whom we share vision and
values. Our employees are committed to business practices that result in shared
success for all.
WE BELIEVE that creative thinking and innovation will guide us to a future of
success and growth. We foster a creative environment in our workplaces and nurture
a creative mindset in our employees. We encourage innovative approaches to
problem solving at every level of the organization. While we honor our heritage and
the greatest legacies of our past, we simultaneously embrace the changes required
to maintain leadership and competitiveness in the future.