Job Description

Full Time Customer Service Representative for our Allentown, PA Office - Promotional Product Manufacturing Company

We are a growing firm, with immediate, multiple openings in our office for CSR's both English speaking only and/or bilingual (Spanish/English).

The positions available are for a variety of hours ranging from 30- 40 hours a week. Our primary goal is to make sure we find the correct fit for us and that we are the right fit for you! :) Once hired on a schedule, it will be a consistent schedule each week.

We are a mail order firm and the purpose of this job is to professionally represent our Company over the phone and via email, fielding incoming calls and emails in the capacity of a Customer Service Representative. This role includes front office duties with the purpose of keeping our customers happy and coming back for more. It's your job to make our customers raving fans by giving great service - We also will be training you in back office tasks such as entering orders and helping coordinate internal flow.

You will get on the job training in our specific products but we expect you to be able to learn quickly, project a great first impression via telephone and/or written communication.

We also expect that you come to us with a college level reading and writing skill set as well as a working knowledge of basic office skills and programs (excel, word, etc.). Please note that successful candidates will need to prove work history.

We are looking for MATURE, motivated, friendly, professional and punctual candidates FROM THE LOCAL AREA.

* English as a first language (or unaccented English) - Must be able to speak, read and write English fluently.
* Pleasant phone voice
* Excellent Oral and Written Communication skills
* 4-5 year's minimum experience in an office environment.
* Computer and typing skills (i.e. Knowledgeable in Microsoft Office, Excel software)
* Basic Math Skills a MUST
* Customer Service Oriented
* Highly Organized and Accurate
* Excellent Attendance

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Royal Industries - N Plymouth Street, Allentown

Royal is a leading manufacturer of printed promotional products. We have been in business over 50 years and have over 150 production and office employees in Brooklyn NY. You may see our line by going to this URL www.royalindustries.com
We are now opening our 2nd facility in Allentown PA and are excited that you are visiting this site as we start staffing up our second location.
We will have many positions available in Allentown, from Management and office personnel to factory and warehouse employees.
We look forward to hearing from you and thank you for visiting our site.

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