Job Description
Now hiring for a busy warehousing and fulfillment firm the city of Bakersfield, CA
Warehouse CSR
Schedule:
Monday - Friday
7am - 12pm
(30 hrs weekly with potential of going full time)
Pay Rate: $17/hr
A customer service representative is the key point of contact for our customers to fulfill orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.
Primary responsibilities:
Order Processing:
● Receive and process customer orders promptly and accurately.
● Coordinate with warehouse and distribution teams to ensure timely order fulfillment.
Customer Inquiries:
● Respond to customer inquiries, concerns, and requests in a timely and professional manner.
● Provide information about order status
Communication:
● Maintain effective communication with customers, carriers, and internal teams.
● Notify customers of any delays, backorders, or issues that may impact their shipments.
Problem Resolution:
● Address and resolve customer issues, such as order and/or inventory discrepancies and shipping errors.
● Collaborate with other departments to resolve complex problems.
Tracking and Tracing:
● Track and trace shipments to provide accurate and real-time information to customers.
● Proactively communicate any potential issues and provide solutions.
Documentation:
● Prepare and maintain accurate documentation such as BOLs, packing lists and pick tickets for the warehouse and submit necessary documentation to the clients in a timely manner.
● Ensure compliance with all documentation and record-keeping
Cross-functional Collaboration:
● Collaborate with other departments such as logistics, warehouse, and transportation to optimize customer service processes.
● Participate in regular meetings to discuss operational improvements and customer satisfaction initiatives.
Training and Development:
● Stay updated on company policies and procedures
● Participate in training sessions to enhance customer service skills and knowledge.
Requirements
1+ years of experience at a 3PL and/or distribution center
1+ years of experience in customer service
WPM 30+
Knowledge of Microsoft office and google sheets
The ability to multi task – handling multiple directives in various departments
About
Alcon3Pl
Our goal is to provide the best warehouse/transportation solution in which we can tailor our experience and resources specifically to your needs. We have 50K sq ft of WH space with 30ft ceilings completely racked up & ready for storage. We are backed up by a fleet of 18 tractors with 45 trailers and 10 bobtails. We welcome all value added service. We are looking to build a long lasting partnership with all out customers.
Alcon3pl is Southern California fastest growing company service specializing in light industrial and administrative. With an executive management team that has over twenty-five years of combined experience Alcon3pl is able to serve your company’s needs in a professional, responsive, reliable manner that is innovative, cost-effective and employee conscious.
Our highly motivated, professional, client oriented management team will identify a dependable, quality workforce to fit your company’s needs. When you partner with Alcon3pl you will get the work done now