Job Description American Seating and Mobility is the Pacific Northwest's highest ranking mobility and rehab equipment supplier for people with limited mobility. Our company philosophy is to conduct our business with the highest ethical standards while sustaining our reputation and striving always to do the right thing and earn the trust of customers.
SUMMARY OF RESPONSIBILITY:
This person has the responsibility of generating increased company revenues by promoting the products and services of the company to prospective customers, primarily by developing effective relationships with existing and potential referral sources (i.e. doctors, PT's, etc.). The Mobility Sales rep will make outside sales calls to host of referral sources in the medical industry, including physician offices, nursing homes, home health clinics, therapy offices, and patient homes. Sales reps must be outgoing, energetic, and driven to succeed in a competitive market.
The Mobility Sales Representative will also be responsible to deliver and fit custom wheelchairs for clients to complete the sales cycle. Work with existing referral sources to assist in obtaining new clients, responding to customer/client inquires, and assists in the assembly, delivery, and fitting of custom wheelchairs and complex rehab. Supports the Assistive Technology Practitioners (ATPs) in attaining assigned sale's goals and objectives.
DUTIES and RESPONSIBILITIES:
Assemble, inspect and repair power wheelchairs and complex rehab in accordance with manufacturer's specifications. Supports the Assistive Technology Practitioners (ATPs) in attaining assigned sale's goals and objectives Receive purchased items. Notify staff when all components have been received. Assist in loading and unloading into trucks and vans. Helps Maintain current business/accounts and builds relationships with prospective accounts by following up with individuals as appropriate. Under direction of the ATP, delivers and fits equipment, and assures that functional goals established at the evaluation are met. Trains and educates customers and caregivers in the proper use, care, and safety of equipment-Maintain work area and tools in a clean and orderly manner. Tracking orders -Participate in ongoing training, professional development, and manufacture in-service's. Recognize and respect patient rights and confidentiality. Follows all safety procedures as required.
Sales Planning and Organization Manage time and territory to maximize selling potential with customers. Develop and follow a sales call cycle. Work with management to formulate short and long-term sales action plans. Achieve revenue, referral, and profitability goals established in conjunction with management. Customer Service and Professionalism. Work with the understanding that you are a representative of our company to all of our customers. Offer compassionate and positive interactions with customers. Provide excellent customer service, ensuring timely and on-going communication and quality service to all customers. Resolve customer concerns and complaints in a constructive manner, serving as an intermediary between customer concerns and company policy. Immediately investigate and resolve client problems concerning new equipment or about equipment in need of service, working to obtain 24 hour responsiveness or less in emergency situations. Receive, investigate and respond quickly and professionally to all customer inquires regarding clinical effectiveness, shipments, products, deliveries and complaints. Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. When customer problems and questions arise, be able to answer equipment and clinical questions to the customer’s satisfaction. Maintain accurate and complete documentation of complaints and resolutions. Provide skillful handling of grieving, upset or difficult customers. Work proactively with patients/clients to solve a variety of problems, acting as a company field representative. Maintain proper confidentiality at all times when answering inquiries.
Maintain a professional relationship with clients, medical personnel, vendors and key referral sources. Act as a liaison between the company and the patient/client, family, caregiver, physician, and other healthcare agencies and staff on the case. When providing services to clients of referral sources, maintain excellent communication with referral sources, keeping them abreast of equipment transactions and of any funding obstacles and follow-up, as appropriate. When necessary, contact prescriber's office to clarify equipment and treatment orders. Make sales calls to existing customers/referrals in an organized manner each week and based upon goals agreed upon with management. These calls should maintain regular contact and promote company services in a professional and creative manner to targeted referral sources and their staffs. Cultivate and encourage referral sources through ongoing education and good follow-up. As appropriate, develop and maintain loan closets with referral sources.
Monitor marketplace for competitor activity, new physicians and service opportunities. Continually research health care community needs, products and services to create new revenue opportunities. Seek out and contact new potential referral / customer sources for the company, in an organized manner each week and based upon goals agreed upon with management: Target hospital departments and discharge planners, physician offices, managed care organization, home health agencies, long-term care facilities, and case managers. Develop method for patient contact, identifying needs, concern, potential new business, and client satisfaction. Communicate any new sales leads to other members of sales staff when those leads are not within your area or territory.
EDUCATION AND IN-SERVICES:
Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the products and serviced offered by our company. Plan, develop and implement marketing action plans in cooperation with management and other appropriate colleagues for public relations through referral sources (CEU’s), trade shows, user groups and promotional events. Propose, develop and provide community presentations, workshops, and seminars for both patients and referral sources specific to the products your company provides. Attend and present to educational meetings and seminars for healthcare workers, patients/clients, families, caregivers, physicians, and interested community members on areas of need. Arrange in-services for referral sources, working with management and appropriate organizations to offer CEUs. For all programs, create and maintain a database of attendees and consistently follow-up.
PRODUCT INFORMATION RESOURCE:
Act as a product information resource for both staff and clients. This includes periodic suggestions for updating product line. Stay on top of manufacturer’s new product introductions. Assist co-workers with product education and questions they have regarding equipment. Work with other staff to develop educational materials and training for staff and referral sources. Participate in educational meetings and seminars for healthcare workers, patients/clients, families, caregivers, physicians, and interested community members on areas of need .
RULES AND REGULATIONS:
Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care, including those of accrediting organizations. Maintain knowledge of follow all policies and procedures regarding equipment repair as outlined in FDA, OSHA, DOT, accreditation and others policies and procedures. Treat all information and data within the scope of the position with appropriate confidentiality and security and understand and adhere to all state and federally mandated standards regarding confidentiality and patient rights.
High School diploma or equivalent. Minimum of two years in sales. Two years Medical/Hospital/Pharma sales experience preferred. Ability to work 40-50+ hours. Must have clean driving record (DMV report required) Must be mechanically inclined -Knowledge of basic computer skills such as browsing the internet, and e-mail software. Detail oriented, and possesses the ability to read and interpret street and road maps. Time management skills. Organizational skills. Must maintain a neat appearance at all times. Be a self starter and a team player. Able to lift up to 75 pounds. Able to pass background check and drug screening.
Driven Reps can expect to make $50-$60k. Base salary + Commissions
Uncapped commissions Company Vehicle + Company Gas Card
Company credit card Top reps are encouraged to sit for the ATP Exam, and can expect to make $100k+ after certification. Benefit package includes medical/dental/vision/retirement plan/life insurance Vacation/sick time
Job Type: Full-time
Salary: $45,000.00 to $60,000.00 /year
About American Seating & Mobility American Seating and Mobility is one of the Pacific Northwest's highest ranking mobility and rehab equipment supplier for people with limited mobility. Our company philosophy is to conduct our business with the highest ethical standards while sustaining our reputation and striving always to do the right thing and earn the trust of customers. Changing lives and giving back independence is our number one concern.