Job Description American Seating and Mobility is one of the Pacific Northwest's highest ranking mobility and rehab equipment supplier for people with limited mobility. Our company philosophy is to conduct our business with the highest ethical standards while sustaining our reputation and striving always to do the right thing and earn the trust of customers.
Reception has the primary responsibility of providing support to various offices. This person maintains the daily operations of the office. This classification typically is responsible for general paperwork processing, general filing duties, routing incoming phone calls, greeting visitors to the offices, or providing assistance to management. This person needs to possess skills in computer word processing, data base management, typing, filing, collating and mailing.
High School diploma or equivalent required Telephone experience required DME knowledge experience is a Plus This person must be able to maintain sharp focus, be organized and meet objectives.
Office Machines and Data Entry
Efficiently use the computer and software appropriate for this position. Efficiently operate all office machines appropriate for this position. Use equipment in an ergonomically correct manner. Fully understand and utilize the appropriate computer systems to input data and maintain computer files as needed.
Answer phones by the third ring, using all features of the phone effectively and using hold only for short periods of time and with good follow up. Speak clearly and provide excellent customer service over the phone, through tone and style, assisting customers directly when appropriate and at other times routing incoming calls to the appropriate member. Write down messages accurately, direct caller to appropriate personnel or politely direct callers to voice mail, when appropriate.
Greet visitors immediately upon arrival with excellent customer service through tone and body language. Assist visitors as needed, including directing them to the appropriate team member. This includes an understanding of whom to direct customer needs.
Ensure compassionate and positive interactions with customers. Offer clear, pleasant and professional communication to customers. Provide skilled responses to grieving, upset or difficult customers. Maintain proper confidentiality at all times when responding to customers. Exhibit excellent verbal and written communication skills.
Other Duties or Tasks may be assigned on an as-needed basis
When necessary, provide assistance to others when workloads increase. Take initiative in finding ways to contribute to the organization. Be willingly involved in cross training, when possible.
Walk-In and Retail Sales
Greet walk-in customers promptly, courteously and above all, in a friendly manner. Consult with walk-in customers as to their equipment and service needs. Use open-ended questions effectively as part of the sales process. Prepare order form and all documentation needed for intakes. Obtain required signatures and provide the customer with a new patient packet. Collect all co-pays, deductible or full amounts when setup or sale is done and complete cash/credit card transactions accurately and according to company procedure. Provide the customer complete documentation and instruction. Make certain area is picked up and neat after helping customer. Be able to solicit sales of new or additional products or services by suggesting additional follow-up items relative to the patient's diagnosis.
Assist with stocking the showroom, including putting stock either on display or in the proper storage. Keeping chairs charged and free from dust. Assist with physical inventory as required.
Key Skills Confidentiality and Compliance
Treat all information and data within the scope of the position with appropriate confidentiality and security. Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety. Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs. Knowledge of rules and regulations of OSHA, Medicare, accrediting bodies and other agencies as they impact the care and distribution of our product. Excellent knowledge in your area of specialty. Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety.
Planning and Organization
Show attention to detail and maintain accuracy in all that you do. Be able to work on multiple tasks at a time. Plan and prioritize activities to achieve results and meet deadlines. Create a workable routine, with or without direct supervision.
Display good common sense when faced with new or unfamiliar situations. Maintain a cool head when crisis situations occur. Deal effectively with stress.
Display on time attendance and dependability. Maintain the company's image and reputation at the highest possible level. Conduct oneself in a professional and ethical manner at all time, including personal appearance and appearance of the workplace. Maintain a neat appearance.
About American Seating & Mobility American Seating and Mobility is one of the Pacific Northwest's highest ranking mobility and rehab equipment supplier for people with limited mobility. Our company philosophy is to conduct our business with the highest ethical standards while sustaining our reputation and striving always to do the right thing and earn the trust of customers. Changing lives and giving back independence is our number one concern.