Client Relations Specialist - Part Time (accepting applications only)
Job Description The Baby Sleep Site is an at-will employer. This means that regardless of any provision in this application, either you or The Baby Sleep Site may terminate any employment relationship at any time, for any reason, with or without cause or advance notice.
As a Client Relations Specialist, you will be responsible for responding to general inquiries about our products and services; linking interested persons to appropriate resources; resolving clients' technical issues and service problems; providing general sleep-related information; issuing refunds; and providing general support to our team of sleep consultants. You will answer and respond to voice calls and messages, e-mails and online Live Chat inquiries. You will also educate our clients and potential clients on our products and service offerings while providing world-class customer service.
Your work hours will usually fall between 2:00 pm - 6:00 pm Eastern Time, Monday - Friday.
This is a virtual, sedentary position requiring the use of a home work space. You will provide your own office equipment to perform this job.
This is an hourly, non-exempt position.
This position requires intermediate ability and experience navigating the Internet, within web-based programs, Microsoft Office and web-based e-mail. You will sometimes be expected to utilize Google-based programs in the completion of your assigned duties.
This position requires you to be able to make and receive phone calls to verbally communicate with our clients and to type on a keyboard to communicate with our clients in written form. This position requires you to be able to correctly use proper grammar and punctuation and have above average proofreading skills.
High School Diploma/GED (BA/BS preferred)
A minimum 3 years of relevant customer service/sales experience
YOU MUST INCLUDE A RESUME AND COVER LETTER. Applications received without a resume and cover letter may not be considered.
This application must be completed in one sitting. You CANNOT save and re-start your application once you have started it. If you are not able to finish your application once you begin it, you will need to start over once you are ready.
Please complete this application in its entirety. Failing to do so may disqualify your application for further consideration.
Phone calls regarding this position are discouraged.
Due to the high volume of applications we receive, it is not possible for us to follow up on each application submitted, so we would like to take the time now to thank you for your interest in working with us at The Baby Sleep Site. Should we find that your qualifications are a great fit with this position, we will follow up with you directly by phone or by email. If you have a question about your application you can email us at email@example.com
Please note that we sometimes have trouble communicating with email addresses ending in yahoo.com and hotmail.com.
It is the policy of The Baby Sleep Site to afford equal opportunity to all employees and applicants for employment in accordance with all Federal, State or Local laws.
About The Baby Sleep Site Since 2008, The Baby Sleep Site has helped parents around the world establish healthy sleep habits for their families. We strive to do this while having top notch service, unquestionable high ethics, and the utmost empathy and caring for the people we serve.