1222202302 Options Counselor-Veteran Directed Care St. Thomas, Virgin Islands- Virgin Island Residents! New!

Job Description

Bay Aging is seeking an Options Counselor for our Veteran Directed Care Program in St. Thomas, Virgin Islands. The Options Counselor provides person-centered counseling services to Veterans enrolled in the Veterans Directed Care(VDC) program. VDC is a program that serves eligible veterans of any age who are at risk of nursing home placement. The Options Counselor is responsible for working with the Veteran to identify their needs and develop a spending plan to meet those needs. He or she works with the Veteran to assess, identify, coordinate and monitor supports and services on an ongoing basis. The Options Counselor monitors all VDC spending along with the Veteran, the Financial Management Service (FMS) provider and the VAMC. They report directly to the Director, Community Living Programs.

Salary: $48,500/yr-$59,000/yr.

Bay Aging's Veteran Directed Care Program provides support to veterans in multiple states throughout the United States. It is headquartered in Urbanna, Virginia. We are excited to be expanding to the Virgin Islands. The VDC program is an award winning program supporting veterans throughout the nation. Awards received: Excellence in Financial Management Services (2019); Healthcare Achievement (2019), Aging Achievement (2018); VA Approved Financial Management Services Provider since 2011 and VA Approved Directed Care Provider since 2008.


1. Home visits (50% including travel time): This includes initial assessments in the client’s home, development of a spending plan, assisting the Veteran with the process of becoming an employer, facilitating new hire appointments, conducting monthly, quarterly, semi-annual, and annual required contacts and reassessments as needed. Provide training and remediation as necessary related to employer responsibilities. Suggested maximum case load 40 veterans per Options Counselor.

2. Office work (50%): Follow-up on referrals and service implementations for clients. Maintains, updates, and monitors clients' confidential information, services and fildatabasen data base program as required. Performs fiscal duties as required under Veterans Directed Care program. Maintains accurate records of expenditures, schedules & generates monthly reports as required; responsible for satellite office administration as assigned.


· Performs a range of tasks and duties independently, without direct supervision. Relies on experience and judgment to plan and accomplish goals, advocate for clients, families, community partners.

· Maintains travel schedule and related expense reports. Organizes and prioritizes schedule and duties independently.

· Provides regular reports and updates to supervisor in conflict resolution if warranted.


· Microsoft Office programs (e.g., Word, Excel, Outlook, PowerPoint) and standard office equipment

· Data entry and evaluation

· Strong organizational skills with the ability to prioritize and multitask.

· Strong customer service and interpersonal skills.

· Excellent verbal communication skills face-to-face and on the phone.

· Excellent written communication skills (letters, memos, reports, emails).

· Ability to mediate conflict and engage clients in problem solving conversations.

· Understanding of client confidentiality, recording client data, and accurately entering information into computer systems in a timely manner.

· Decision making: Work independently when necessary. Handle a variety of tasks autonomously with regular reporting to supervisor and co-workers.

· Detail oriented — maintain schedule, services, communications & advocacies for clients.

· Establish and maintain trusting relationships with clients and their families in all circumstances Interact and work well with other agency departments, staff & employees.


Office-based position with minimal physical requirements (ability to lift 15 lbs., walking and climbing stairs). Requires regular independent travel. Approximately 90% of the essential functions of the position can be performed remotely.


3 or more years of experience working with seniors, disabled adults, human services or general case management field.

Bachelor’s degree in social work, human services or medical field preferred.

Criminal History background check required. Must possess a valid driver's driver's license and proof of current PPD test & Flu vaccinations.

FLSA status: This is an exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Human Resource Manager at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.

Type: Full-time

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Bay Aging

Bay Aging is the premier provider of programs and services allowing people of all ages to live independently in their communities for as long as possible. Formed in 1978, Bay Aging serves a predominately rural 2,600 square mile region that encompasses ten counties and two planning districts. As you will see, Bay Aging is extremely diverse in the programs it offers through three major divisions-Health/Community Living, Bay Transit, and Bay Family Housing.

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