Housing Case Manager, Urbanna, VA - New! 0414202301

Job Description

Bay Aging is seeking a Housing Case Manager to provide housing-focused case management to highly vulnerable clients at risk of, experiencing, and transitioning out of homelessness. This position is grant funded through a variety of federal, state, and foundation opportunities. Reports to Assistant Director, Housing Services.  Come share your talent and make a difference every day at Bay Aging!  98% of employees are proud to work at Bay Aging!  Pay Rate:  $18/hr-$22/hr.  


·         Network with community-based organizations to maintain and streamline program referrals

·         Participate in community meetings and training opportunities to gather knowledge and resources to assist clients seeking additional supports; Cross-train with other programs     providing case management
·         Use assessment tools to prioritize high barrier households, manage wait lists, and conduct intakes

·         Create detailed housing stabilization plans and revisit household strengths, barriers, and goals in monthly case management meetings

·         Travel to meet with clients at their home, community partner offices, satellite offices, etc. to ensure low-barrier access to services

·         Determine financial assistance necessary to maintain housing in accordance with program guidelines and process payment requests to landlords

·         Maintain detailed case records, complete required documentation, and input timely household data into the Homeless Management Information System (HMIS)

·         Work closely with Housing staff to help households identify appropriate housing options and transition into permanent housing by completing rental applications, conducting home inspections, and communicating with landlords

·         Work in unison with Coordinated Entry to streamline intake access and provide backup support on the housing crisis hotline as necessary

·         All other duties as assigned


Rely on extensive on-the-job training and experience to accomplish the work.
Working knowledge of:

·         Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint)

·         Data entry and evaluation

Homeless and affordable housing programs and best practices

Community resources and human service operations

Trauma-Informed Care and adverse experiences

Demonstrate close attention to detail and effective, organized record keeping; Ability to independently learn and retain complex program guidelines.

Strong customer service skills to establish and maintain trusting professional relationships with clients experiencing high barriers to maintaining self-sufficiency. Ability to work with a diverse group of individuals and assist them as they present to acquire housing is essential.  Self-starter: source information, identify critical needs, set up activities, and prioritize resources.  Excellent verbal communication skills in-person and over virtual platforms and telecommunication devices.  Excellent written communication skills (letters, memos, reports, emails).

Decision making: Work independently when necessary.  Handle a variety of tasks autonomously with regular reporting to supervisor and co-workers.



Office-based position with minimal physical requirements (ability to lift 20lbs, walking and climbing stairs).  This position will require travel to facilities and organizations or to client meetings.   The employee is occasionally required to stand, bend, twist, reach, as well as to frequently walk and constantly sit. The position requires manual deviation, repetition, and dexterity. Visual requirements include computer and book exposure.



Bachelor’s degree in human services or healthcare field and one (1) to two (2) years of related experience is preferred. However, a high school diploma and three (3) to five (5) years of experience in affordable housing or homeless services can be substituted for the degree requirement. Volunteer and lived experience are valued. Must possess a valid driver’s license.

FLSA status: This is a non-exempt position.

 Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Human Resource Manager at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.



Type: Full-time

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Bay Aging

Bay Aging is the premier provider of programs and services allowing people of all ages to live independently in their communities for as long as possible. Formed in 1978, Bay Aging serves a predominately rural 2,600 square mile region that encompasses ten counties and two planning districts. As you will see, Bay Aging is extremely diverse in the programs it offers through three major divisions-Health/Community Living, Bay Transit, and Bay Family Housing.

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