New! Options Counselor - Veterans Directed Care-Montross, VA 02012301

Job Description

Bay Aging is seeking a full-time Options Counselor for Veteran Directed Care.  You will  person- centered counseling services to Veterans enrolled in the Veterans Directed Care program. VDC is a program that serves eligible veterans of any age who are at risk of nursing home placement. The Options Counselor is responsible for educating Veterans on the Veteran-Directed Care (VDC) program, as Advocate and coach, the Options Counselor works with the Veteran to identify their needs and develop a Spending Plan to meet those needs. He or she works with the Veteran to assess, identify, coordinate and monitor supports and services on an ongoing basis. The Options Counselor supports the Veteran in the creation and management of their individualized Spending Plan. The Options Counselor monitors all VDC spending along with the Veteran, the Financial Management Service (FMS) provider and the VAMC. Reports directly to Director, Community Living Programs. !  98% of employees are proud to work at Bay Aging.  Come make a difference every day with us!  Salary:  $38,870/yr-$43,940/yr.


1.      Home visits (50% including travel time): This includes initial assessments, development of a spending plan, assisting the Veteran with the process of becoming an employer, facilitating new hire appointments, conducting monthly, quarterly, semi-annual, and annual required contacts and reassessments as needed. Provide training and remediation as necessary related to employer responsibilities.  Suggested maximum case load 50 veterans per Options Counselor.

2.      Office work (50%): Follow up on referrals and service implementations for clients. Maintains, updates, and monitors clients' confidential information, services and file notes in data base program as required. Performs fiscal duties as required under Veterans Directed Care program. Maintains accurate records of expenditures, schedules & generates monthly reports as required; responsible for satellite office administration as assigned.


·         Performs a range of tasks and duties independently, without direct supervision. Relies on experience and judgment to plan and accomplish goals, advocate for clients, families, community partners.

·         Maintains travel schedule and related expense reports. Organizes and prioritizes schedule and duties independently.

·         Provides regular reports and updates to supervisor in conflict resolution if warranted.


Has knowledge of:

HIPAA regulations

Microsoft Office programs (e.g., word processing, spreadsheet, PowerPoint, e-mail).  

  Other computer programs as related to job performance.     

      -General Medicaid & Medicare eligibility criteria.

-Bay Aging corporate policies and procedures.

-Use of agency data base systems — training provided, as needed.

-Stays current in the knowledge of the profession, community resources and funding opportunities available to seniors and disabled adults. Utilizes knowledge in advocacy of-client needs.

- Maintains certifications and other training as required under agency policies or as mandated by program guidelines.


 ·         Prioritize needs and actions to advocate on client's behalf.

·         Detail oriented — maintain schedule, services, communications & advocates for Clients.

·         Establish and maintain trusting relationships with clients and their families in all circumstances Interact and work well with other agency departments, staff & employees.

·         Maintain ongoing relationships with other professionals, medical providers, and contractors on behalf of Agency.

·         Public relations & marketing — Good communication skills both orally and in writing; through  reports, newsletters, file notes and correspondence; composed and comfortable in public speaking arenas.

·         Work in and away from the office, including community events as assigned.  Self-starter

·         Work under pressure or crisis situations; easily adapts to changes.  Attend trainings, meetings as required.



Office-based position with minimal physical requirements (ability to lift 15 lbs., walking and climbing stairs). Requires regular independent travel around the area served by Bay Aging. Approximately 90% of the essential functions of the position can be performed remotely.


Bachelor’s degree in social work, human services or medical field preferred.

Have 3 or more years of experience working with seniors, disabled adults, human services or general case management field.

  Criminal History background check required.

Must possess a valid driver's license and proof of current PPD test & Flu vaccinations.

FLSA status: This is an exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, or disability status.  Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Human Resource Manager at (804) 758-2396, Ext. 1228 or



Type: Full-time

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Bay Aging

Bay Aging is the premier provider of programs and services allowing people of all ages to live independently in their communities for as long as possible. Formed in 1978, Bay Aging serves a predominately rural 2,600 square mile region that encompasses ten counties and two planning districts. As you will see, Bay Aging is extremely diverse in the programs it offers through three major divisions-Health/Community Living, Bay Transit, and Bay Family Housing.

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