Tunnell Companies - Baywood Greens and Pot-Nets Communities
Customer Service/Front Desk
Job Description The Company: Tunnell Companies, LP is a successful Real Estate Management Company in Long Neck, Delaware responsible for the development, construction and maintenance of multiple resort/full-time residential communities. The Company manages six separate Pot-Nets communities in addition to the Baywood Greens Golf Course Community. Tunnell Companies has been in continuous operation and growing since 1962.
Position: Customer Service/Front Desk Team
Organizational Unit: Administration
Accountability: Front Desk Manager
Hours: 8:30am to 5:00pm (Sunday through Thursday); will occasionally be required to work on certain Holidays.
Job Duties: • Provide administrative support to Baywood & Pot-Nets Residents and Customers • Receive customer inquiries, by telephone and walk-in, and make every attempt to resolve and satisfy residents • Forward customer inquiries to other staff members as necessary • Receive customer payments • Maintain resident account information • Scheduling Community Center events, and maintain overall calendar of events • Receive and process vehicle registrations • Receive and process work requests, tree requests, architectural approval requests • Assist with making customer appointments and reservations at company properties • Receive prospective Home Buyers, and connect them with a Sales Agent • Be able to speak knowledgeably about our communities, homes for sale, and the benefits of being a Pot-Nets or Baywood Homeowner • Assist with maintaining inventory of marketing collateral materials at Sales Center, Model Home & Inventory Homes • Receive, process and distribute mail and packages • Ordering Office Supplies for all Office Staff
• A positive, engaging attitude • Exceptional organizational skills and good communication skills (verbal & written) • Aptitude for “basic” math • Wide ranging computer skills in Microsoft Office and expertise in Microsoft Word • Strong customer service skills • Ability to handle multiple tasks in a vigorous environment • Ability to be adaptable and flexible in dealing with a variety of people • Ability to learn and quickly master other software applications, and web-based services
About Tunnell Companies - Baywood Greens and Pot-Nets Communities Tunnell Companies is a drug free workplace and all candidates will be required to pass a pre-employment drug screen.