The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, Guest service and BKC compliance within the restaurant across all shifts. An RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a District Manager (DM) and directly manages Team Members, Shift Coordinators and Assistant Managers. This position interacts with restaurant team members, restaurant management, DM’s, customers, members of the field operations team and outside vendors.
Directs efficient and accurate preparation and sale of products to maximize guest satisfaction
Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards
Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.
Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures
Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results
Enforces compliance with government regulations, BKC Market Policy, employment laws, food safety, BKC Security
Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.
Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent
Available to work evenings, weekends and holidays
Prompt and regular attendance for assigned shifts, meetings and training