IT Infrastructure Manager

Job Description

: Manages the daily operations of the IT team to meet the needs of the end user and provide solutions with sustainability. Focuses on corporate goals and objectives to provide technology solutions through the work of a team.


 Essential Functions:

  • Manage a team of 5 technical resources to ensure day to day operations of the company perform at agreed upon service levels.
  • Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations

·         When required perform hands-on activities to assist the team with the daily upkeep and administration of the companies' network infrastructure and computer systems

  • Provide expertise and direction for all layers of the technology stack including desktop, data center, cloud and networking platforms

·         Communicates project status, risks and other issues to assigned staff, management and other stakeholders and makes appropriate recommendations.

  • Administers annual software and hardware maintenance renewals, as well as assists with the creation and maintaining of the IT budget

·         Maintains high availability of all critical data center components

·         Acts as a trusted advisor to Senior Management on industry best practices

·         Act as the day to day liason to third party technology support vendors

·         Manages company resources as efficiently as possible, while continuously driving down operational cost

·         Collaborates with management on driving innovation throughout the company

·         Acts as a mentor and shares knowledge with team members

·         Obtains 99.9% availability for all key business systems

  • Performs other duties as assigned



This role requires strong experience and demonstrated skill managing complex IT infrastructure projects and vendors, and very strong skill with VMWare virtual server, cloud services to include Offfice 365 and Azure, all facets of networking as well as Windows desktops (VDI) administration, active directory and mobile device troubleshooting

·         Degree in IT, Computer Science, or Engineering and/or recognized industry certification (MCSE, CISSP, CCNA, CCNP)

·         5-7 Years of Relevant Experience Including;

à        Microsoft Operating Systems and User Management

à        Cloud services

à        Experience with Microsoft BackOffice Technologies; IIS, SharePoint,





·         Healthcare industry preferred

·         Working Knowledge of Virtualization Technologies, including Virtual desktops

·         Working Knowledge of Cisco Networking Technologies

·         Accomplished organizational, communication (written and verbal), interpersonal and leadership skills at all levels

·         Attention to detail and accuracy

·         Ability to work with Information Technology issues as part of a team in a fast paced environment

·         Management experience preferred

·         Technical Skills

à        Server – VMWare

à        Office 365

à        Azure

à        Operating System Layer - Microsoft Server-Based OS (2003-2016), Solaris

à        VDI –Windows 10

à        Network Layer  - Palo Alto, Cisco (LAN and Wireless)

à        Security – Active Directory, Certificate Servers, CASB, SSO

à        Application Layer -  VMWare VSphere & VDI,  SolarWinds, MS Exchange

à        Database – Oracle Standard, SQL (2008, 2016)

·         Communication Skills

à        Must be able to translate technology operational needs into business context.  Any issues and risk must be communicated in a timely manner to Senior Management

·         Critical Thinking Skills

à        The ability to assimilate information and provide dashboard view of critical components to Senior Management. Look for and identify trends, single points of failure and perform root cause analysis to proactively eliminate potential defects

·         Organizational Skills

à        The ability to maintain an organized inventory of assets and create and maintain infrastructure blueprints

·         Team Orientation

à        Must be able to collaborate effectively with other Management and Project Teams to order to achieve department goals

·         Continuous Learning

à        Keep pace with technology advancements through self-paced and company sponsored education


Work Environment / Physical Demands:

  • Typical office environment


Attendance Requirements:

  • 40-hour workweek (M-F) as assigned and additional hours as required



Management may add or change the duties of the position at any time at its discretion


Type: Full-time

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Delta Dental of Rhode Island

Delta Dental of Rhode Island is the state’s leading dental insurer, administering dental benefits for nearly 613,000 members. Headquartered in Providence, we remain a symbol of strength and stability in the local dental insurance arena.

Our strength is evidenced by the fact that 96% of our customers said they were satisfied or very satisfied with our overall performance last year. And, 98% said they were satisfied with the quality of their treatment.

For more than 50 years, Delta Dental has provided affordable dental insurance to employers, individuals and families across the country. As the nation’s largest, most experienced dental benefits carrier, Delta Dental serves more than 73 million Americans with dental coverage. Delta Dental provides dental coverage to more than 139,000 groups nationwide.

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