The Sales & Client Relations Coordinator primarily assists the sales team with new group prospecting and client retention activity and serves as a key member of the broker network management function. Activity includes assistance with target market efforts as well as supporting highest levels of existing client and member satisfaction. As such, the position requires providing significant support to our district representatives, account executives and sales director. This position also requires collaboration with the sales team to manage individual assignments within the small group market and certain defined markets. To be effective in this role a person will need to have highly developed team-building skills and an ability to multitask in a high-paced high expectation environment. Activities include but are not limited to the following:
Provide account level servicing (i.e. receiving service calls and correspondence from account decision makers and their staff and promptly resolving any concerns or requests )
Coordinate special projects related to day-to-day management of assigned territories
Provide staffing and product expertise at health and benefit fairs and at times participate in open enrollment benefits presentations
Facilitate the production of requests for proposals, annual renewals, and aid in the implementation of new business sold
Facilitate the production of benefits literature
Participate in the distribution of management reports
Collaborate with sales support team members on department administrative tasks
Effectively manage the activities of the marketing database
Bachelor’s degree preferred
Excellent verbal and written communication skills (including presentation skills)
Two to three years sales/marketing experience in servicing of group medical/dental benefits is preferred
Experience with operations of group benefits carriers with a working knowledge of enrollment, billing, claims processing and customer service functions
Must have excellent organization and time management skills
Proficient in Microsoft Office programs (i.e. Excel, Word, PowerPoint) and sales & marketing databases
Insurance Producer’s License is required within the first year of employment
Valid driver’s license required
Delta Dental of Rhode Island is the state’s leading dental insurer, administering dental benefits for nearly 613,000 members. Headquartered in Providence, we remain a symbol of strength and stability in the local dental insurance arena.
Our strength is evidenced by the fact that 96% of our customers said they were satisfied or very satisfied with our overall performance last year. And, 98% said they were satisfied with the quality of their treatment.
For more than 50 years, Delta Dental has provided affordable dental insurance to employers, individuals and families across the country. As the nation’s largest, most experienced dental benefits carrier, Delta Dental serves more than 73 million Americans with dental coverage. Delta Dental provides dental coverage to more than 139,000 groups nationwide.