Job Description Job Responsibilities • Answering Emails/Phone Calls. • Cancelling/Editing Orders Placed. • Correcting any errors made to an already shipped order. • Processing Return to Sender packages. • Processing Return/Exchange orders. • Processing out of Stock orders. • Filling claims with USPS/UPS for lost packages. • Working with our Inventory System (GP). • Taking care of Invalid Addresses. • Locating returned items to the warehouse.
Key Skills Needed:
• Time Management/Organization. • Dependability. • Clear communication skills, especially with customers. • Ability to empathize with the customer’s concerns/needs. • Able to evaluate customer's concern and come to a resolution. • Personal stress management skills. • Ability to receive criticism from the customer without taking it personally. • Understanding you are the hub of this company for all direct contact with customers.
Benefits available 1st of month following 60 days of employment:
* Medical Insurance. * Disability and Life Insurance paid for. * Option benefits such as Dental and Vision available. * Paid Time Off.
Other benefits: * Direct Deposit. * 401(k) after 1 year. * Gym available on premises.
About Equal Vision Records, Inc. Equal Vision Records is an independent record label that is based out of Albany, NY. In addition to the record label we have a t-shirt print shop and an online merchandise store also known as MerchNow.