IT Support Technician

Job Description

To apply to this job, please visit:

• Serve as an essential point of contact for the IT Service Desk assuring proper Responsiveness to customers;
• Provide Reliability by answering queue calls within departmental goals and providing the first level of IT support to system end-users;
• Support the appropriate access for end-users including the maintenance of Windows Active Directory accounts;
• Identify, troubleshoot, and resolve hardware, software and network-related problems encountered by system end-users;
• Perform hardware repair for equipment and peripherals that are not covered by third-party vendor maintenance agreements;
• Coordinate timely repair of equipment covered by third-party vendor maintenance agreements;
• Participate in technology management projects to deliver Tangibles, including but not limited to configuring and deploying end-user PC desktop hardware, software, and peripherals;
• Perform other duties as assigned to support IT initiatives;
• Adhere to IT department strategies, processes, policies and procedures;
• Demonstrate accuracy, thoroughness, quality and orderliness in performing work assignments;
• Log all support interactions in the ticketing system and provide Assurance that resolutions are completed timely to meet current SLAs;
• Provides the best service to our customers with innovative and creative solutions.

• Minimum 6 months to 1 year of related IT Service Desk support work experience and/or Associates, Bachelors or Technical Institute certificate/degree in Computer Science, Information Systems or related field;
• Must be knowledgeable of Microsoft Windows OS and Microsoft Office products;
• Good oral and written communication skills, problem solving and decision making ability;
• Ability to deal with a wide variety of customers and provide Empathy while listening to and understanding inquiries about issues, then explain corrective procedures to non-technical end-users;
• Ability to handle changing priorities and make a valuable contributions to team objectives;
• Must interact professionally with other employees, customers and suppliers;
• Extended hours sitting and performing computer tasks may be required.

Bilingual candidates encouraged to apply.

Equal Opportunity Employer / Vet / Disability

E-Verify Employer

To apply to this job, please visit:

Type: Full-time
Expires: 07/01/2024

Apply Now

First Federal Bank

First Federal has been committed to both exceptional service and value. Today, we are a community-based mutual bank that serves over 70,000 customers from 25 community banking branches, mortgage lending offices in Florida, the Southeast and Midwest, and SBA and USDA lending offices in the Southeast. Because we are a mutual bank, we are owned by our customers and not stockholders, which allows us to truly focus on our customers’ needs.

Built on conservative yet progressive principles, over the past 5 years, First Federal has increased its business lines to include a mortgage processing company, wholesale lending, specialty commercial financing, warehouse lending, consumer direct lending, and a manufactured housing lending division. This diversity allows First Federal to serve more people and businesses across the Southeast.

View all company job openings