Quality Control Manager

Job Description

Please note, all applications must be submitted at: https://firstfederalbankemployment.hirecentric.com/jobs/203433.html


Administer the overall quality control program. Oversee the pre-funding quality control process, which includes selection and tracking of loans for pre-funding quality control, which includes response, and management reporting of issues. Oversee the post-funding quality control process, which includes selection, response, and management reporting of issues. Track and respond to repurchase/deficiency/audit demands from investors (GSEs and private) and mortgage insurers. Track and review early payment default loans (EPDs) for quality control concerns. Oversee the corrective action plan (CAP) program and communication with department managers as needed for the program. Oversight of the third party quality control auditor by reviewing an appropriate amount of loans (at least 10%) to confirm the quality of the work performed. Create reporting on monthly/quarterly basis or as needed and submit to Management and any committees. Mentor and develop quality control analysts working within the department. Provides the best service to our customers with innovative and creative solutions.


Four year college degree (B.A./B.S.) or equivalent work experience. At least three years of underwriting experience, with government underwriting experience preferred. Experience in financial audit positions can be substituted for underwriting experience. Excellent written and verbal communication skills, with the ability to concisely communicate with management. Team player, dependable, focused on quality and attention to detail. Strong and accurate data entry skills. Ability to mentor and advise staff. Highly organized with ability to multi-task and prioritize responsibilities in a fluid environment. Good understanding of mortgage products and services. Must be proactive, motivated, and have a positive attitude. Extended hours sitting and performing computer tasks may be required.

Bilingual candidates encouraged to apply.


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Type: Full-time

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First Federal Bank

First Federal has been committed to both exceptional service and value. Today, we are a community-based mutual bank that serves over 70,000 customers from 25 community banking branches, mortgage lending offices in Florida, the Southeast and Midwest, and SBA and USDA lending offices in the Southeast. Because we are a mutual bank, we are owned by our customers and not stockholders, which allows us to truly focus on our customers’ needs.

Built on conservative yet progressive principles, over the past 5 years, First Federal has increased its business lines to include a mortgage processing company, wholesale lending, specialty commercial financing, warehouse lending, consumer direct lending, and a manufactured housing lending division. This diversity allows First Federal to serve more people and businesses across the Southeast.

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