Trip Scheduler / Customer Service

Job Description

Under general supervision, operates communication systems utilizing telephone and computer equipment to provide assistance to the public in support of daily transit operations of demand response and paratransit services. Provides information to the public in response to service requests. Uses RouteMatch scheduling software to schedule customer trips. Reviews, organizes and maintains trip data to maximize service efficiencies. Contacts customers with trip change information as necessary. Responds to service requests promptly and with courtesy; provides information to the public in a courteous manner. Responds to all calls and service requests promptly and with courtesy. Maintains an exemplary attendance record. $11 hour 40 hours weekly with Benefits

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HIRTA Public Transit

HIRTA provides door to door transit services in the counties of Boone, Dallas, Jasper, Madison, Marion, Story and Warren. All rides are open to the general public, including persons with disabilities.

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