Job Description
An exciting opportunity has opened for a VIP Host / Player Manager in Johannesburg to join a dynamic iGaming company. This role focuses on building and maintaining strong relationships with high-value players, ensuring they receive an exceptional gaming experience while driving player retention and engagement.
The successful candidate will act as a brand ambassador, providing world-class service, resolving player queries, and proactively engaging VIPs to enhance loyalty and satisfaction.
Your key job responsibilities as the VIP Host / Player Manager in Johannesburg will include:
- Develop and maintain strong relationships with high-value players, understanding their preferences to offer personalized service.
- Deliver top-tier support across multiple communication channels, including calls, live chat, email, WhatsApp, and social media.
- Conduct outbound communication to keep players engaged, promote offers, and ensure a seamless gaming experience.
- Implement tailored strategies to boost player loyalty, minimize churn, and enhance overall engagement.
- Handle and resolve player queries efficiently, aiming for first-contact resolution whenever possible.
- Track player activity and satisfaction, providing insights and recommendations to enhance engagement.
- Work closely with internal teams, including CRM, marketing, and compliance, to ensure a seamless player journey.
- Maintain high communication standards and adhere to company policies while identifying areas for service improvement.
Requirements for this VIP Host / Player Manager job in Johannesburg:
- Proven experience in Player Management within iGaming.
- Strong customer service background, preferably in a high-volume environment.
- Excellent communication skills (written and verbal) in English.
- Solid planning, organizational, and problem-solving abilities.
- Team player with experience collaborating across departments.
- Passion for delivering VIP-level service and building long-term player relationships.
- Strong analytical mindset with a keen eye for industry trends and competitor insights.
- Energetic, proactive, and able to thrive in a fast-paced environment.
Are you ready to level up your career? If you’re passionate about player engagement and thrive in a fast-moving iGaming environment, apply now!
Type: Full-time
About
Initiate International
Initiate International is a team of specialist recruitment consultants who share a passion for recruitment. We ascribe to a more modern approach to recruitment where we, our clients and candidates form one team. It's through working as a team that we are able to identify a perfect match for both clients and candidates.
Exceptional service and quality delivery lie at the heart of the company, we therefore believe in taking a personalised approach to recruitment by striving to understand not only the requirements of our Clients but the nature and corporate culture of their business. In doing so we are not only able to identify the perfect match for your employment needs but are able to provide an employee who will make an immediate impact and begin to add value to your company from day one.