Job Description
Customer Success Engineer – Krane
Location: SF / Texas preferred (flexible)
Type: Full-time
Reports to: VP of Ops
About Krane
Krane is redefining construction supply chain management with modern, end-to-end workflows tailored for general contractors, subcontractors, and suppliers. We’ve shipped our MVP, onboarded top-tier customers, and are growing fast. Now, we’re hiring a driven Customer Success Engineer to lead onboarding, technical support, and revenue expansion—helping customers succeed at every stage of their Krane journey.
Role Overview
As a Customer Success Engineer, you’ll be the primary partner for our customers—from onboarding and enablement to support, renewal, and expansion. This is a customer-facing, technical, and quota-carrying role, ideal for someone who thrives at the intersection of product, customer education, and revenue growth.
Responsibilities
Customer Onboarding & Enablement
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Own and lead the onboarding process for general contractors, subs, and suppliers
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Deliver tailored product training and walkthroughs based on customer needs
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Develop scalable onboarding playbooks and workflows
Support & Success
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Provide high-quality technical support, issue triage, and proactive guidance
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Act as the voice of the customer within Krane—surfacing feedback, bugs, and feature requests
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Partner closely with Product and Engineering to improve the overall customer experience
Growth & Retention
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Manage renewals and lead upsell conversations (includes retention + expansion quota)
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Identify expansion opportunities through usage insights and customer engagement
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Contribute to and maintain our knowledge base, documentation, and training resources
What We’re Looking For
Experience & Skills
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2–4 years in Customer Success, Solutions Engineering, or Technical Support
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Experience supporting or implementing API-based SaaS platforms
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Strong communicator—able to explain complex topics clearly to non-technical users
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Bonus: Familiarity with construction tech or supply chain SaaS
Mindset & Fit
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Customer-obsessed with a problem-solving mindset
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Thrives in startup environments—adaptable, self-directed, and execution-oriented
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Comfortable juggling customer success, support, and commercial goals
Compensation & Benefits
Base Salary: $70,000–$90,000
OTE: Includes bonus/commission tied to retention and upsell performance
Equity: Yes
Benefits:
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401(k)
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Health, dental, and vision insurance
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Flexible PTO and hybrid work flexibility
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Opportunity to grow into leadership or strategic customer-facing roles as we scale
Type: Full-time