Job Description Responsible for assisting the GM in the daily operations of the restaurant by providing professional leadership and direction to personnel. Ensures the store is being run to meet Meatheads’ specifications and commitment to quality. Maintains a safe and orderly work place. Leads by example.
Key Responsibilities: • Manage and motivate restaurant employees through constant communication and regular team meetings. • Ensure guests receive exceptional customer service at all times. • Trains employees to Meatheads’ standards. • Collaborate and actively participate as a member of the management team. • Actively supervise and motivate the staff. • Manages in FOH hiring and onboarding. • Develop employees by giving constructive feedback and take disciplinary action when employees violate company policy. • Perform administrative duties including required reporting and ordering. • Manage store financials – cash handling procedures and cost control (P & L). • Oversee Start-up and shut-down of restaurant equipment and processes (opening/closing shifts). • Set excellent customer service standards. • Maintain food service and production levels – ensure that food is prepared and served in the appropriate quantity and with the utmost quality. • Collaborate with the General Manager to schedule and run operations • Responsible for creating and revising weekly shift schedules. • Has the ability to perform all functions in the FOH/BOH
Qualifications/Skills: • 1-2 years of shift supervisor experience in fast casual concept • Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel) • Commitment to high quality, service and food • Knowledge of basic training skills • Serve Safe Certified. • Strong organizational skills; ability to manage priorities and workflow • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm • Excellent customer service skills • Good judgment with the ability to make timely and sound decisions • Creative, flexible, and innovative team player • Bilingual skills a plus • Professional appearance and demeanor • Ability to effectively communicate with people at all levels and from various backgrounds
We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.
About Meatheads In 2007, Tom Jednorowicz started a specialty burger chain that crafts each burger with care. Meatheads is a fast-casual chain that creates real burgers, hand-formed, made to order. The 100% Angus beef patty is accompanied with fresh-cut fries to create the ultimate delicious experience! Customer’s premium burger cravings are satisfied with the optional toppings of fresh jalapenos, all-natural cheese, applewood smoked bacon and much more. Meatheads is looking for great team members to help us provide the best burger experience! We are looking for those to be a part of our community of serving quality food in a friendly atmosphere.