Information Technology Support Specialist-Intership
Job Description A paid internship in Information Technology Support is available at Merit Advisors, LLC for passionate, tech-savvy and dependable students. This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with projects, networks, and server systems (on-premise and cloud) across the United States. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This internship is an excellent opportunity to gain hands-on experience information technology field.
If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then we are looking for you. The Information Technology Support Specialist will provide direct technical assistance and support to Merit Advisors’ staff for network, hardware and software issues. This internship is a continuous appointment, initially lasting up to 6 months with the potential to be extended beyond six months. Increased summer hours may be available.
Essential Job Duties/Responsibilities: • Respond to user requests for service, troubleshoot problems and help develop solutions. • Support PC hardware components, desktop operating system software, application software, and end-point security software. • Update social media, marketing, and company website • Perform minor repairs to equipment and arrange for other servicing needs. • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. • Monitor backup systems and procedures to ensure data security. • Record activities, solutions and other responses to a request for assistance. • Assist in maintaining inventory records and documentation for equipment. • Contribute to Merit Advisors’ technical documentation and participate in policy, procedure, and standards development. • Develop and provide user training for basic hardware and software use. • Provide backup technical support for the network including router, firewall, and wireless access point. • Perform other duties/projects as assigned.
Qualifications (Knowledge, Skills, and Abilities): Merit Advisors is looking for a student intern with - • Exceptional customer service skills • Ability to work well in a team environment • Excellent oral and written communications skills • Ability to work under minimal supervision. • Experience with Windows 7 and Windows 10 in a technical support environment. • Experience is supporting recent versions of Microsoft Office Applications, including 2013 and 2016. • Experience with networking technologies and printer support is preferred. • Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. • Ability to research and understand technical documentation, and an understanding of how to apply various technical resources.
Requirements: • Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization. • Must be available to work a minimum of 10-29 hours per week. • Must be available and willing to commit at least six (6) months initially for an internship. • Must be pursuing an undergraduate or graduate level degree in computer information systems, computer science, or information technology. • Minimum of one year of college or trade school education in computer information systems, computer science or information technology related field. • A GPA of 2.5 or above. • Must be able to lift 25 pounds. • Ability to maintain professional (business casual) dress and grooming. • Ability to furnish documentation proving your eligibility to work in the United States
Compensation: Compensation will be dependent on education and experience.
About Merit Advisors, LLC Over 350 + clients range from publicly traded corporations to individual small business owners and are serviced by a team that combines engineers, appraisal and valuation experts and seasoned tax and consulting professionals that bring together the perfect balance of high quality and diverse solutions of a larger firm while not foregoing the "high level touch" customer service of a smaller firm.