Job Description
We have an immediate need for a Customer Service Representative to join our team. In this entry-level role, you'll provide outstanding service to our clients and customers, ensuring their needs are met and their experiences are exceptional.
Key Responsibilities:
- Serve as the primary point of contact for clients and customers, addressing inquiries, resolving issues, and providing assistance as needed.
- Build and maintain strong relationships with clients through regular communication and follow-up, ensuring satisfaction and loyalty.
- Coordinate with internal teams to ensure seamless execution of events and campaigns, providing support and assistance as required.
- Assist in the planning and organization of events, including logistics, venue coordination, and attendee management.
- Collect feedback from clients and customers to identify areas for improvement and implement solutions to enhance the overall experience.
- Maintain accurate records of client interactions, inquiries, and feedback in the CRM system.
- Collaborate with team members to brainstorm ideas and strategies for enhancing customer satisfaction and retention.
- Stay informed about industry trends and developments to better serve clients and anticipate their needs.
- Represent the company in a professional manner at all times, adhering to brand guidelines and values.
Requirements:
- Bachelor's degree in marketing, business administration, communications, or related field preferred.
- Excellent verbal and written communication skills, with a strong emphasis on customer service.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Previous experience in customer service or client relations preferred but not required.
- Ability to work independently as well as part of a team.
Type: Full-time
Pay: $35,000.00 to $60,000.00 per YEAR