Job Description
Customer Service Representative
Syracuse, NY 13206 – In-Person Position
Pay: $18–$21 per hour, based on qualifications and experience
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (½ hour unpaid lunch)
About Us
Overhead Door Company of Greater Syracuse, a division of Overhead Door Company of Cortland, Inc., is a leading provider of residential and commercial garage door products and services in Central New York. We're known for our quality products, trusted name, and exceptional customer service. We are seeking a reliable and organized Customer Service Representative to join our in-office team in Syracuse.
Position Summary
The Customer Service Representative is the first point of contact for our customers and plays a vital role in supporting sales, service scheduling, parts counter activity, and clerical operations. This is a full-time, in-person position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
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Answer and route incoming phone calls; resolve basic inquiries or forward messages.
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Take service requests and create work orders in company software.
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Schedule estimate appointments for residential customers.
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Greet walk-in customers and assist with counter sales of parts and accessories.
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Process payments (cash, check, credit card) for sales and services.
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Respond to customer inquiries via email or telephone.
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Proactively communicate order status and updates to customers.
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Call customers to schedule installations and service visits.
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Locate field staff as needed to relay messages or updates.
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Perform data entry for service, sales, inventory, and invoicing tasks.
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Track inventory and enter data related to stock levels and parts.
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File customer records, invoices, and receipts accurately.
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Prepare outgoing mail; occasionally run local errands (e.g., post office).
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Keep the office and showroom clean and organized.
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Provide general clerical support to all staff as directed.
Qualifications
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High school diploma or equivalent
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Experience in customer service, office administration, or clerical support
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Strong multitasking and organizational skills
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Proficiency in Microsoft Office; QuickBooks experience is a plus
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Clear verbal and written communication skills
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Ability to operate common office equipment
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Familiarity with Central New York geography is helpful
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Reliable transportation and valid NYS driver’s license
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Ability to work independently and occasionally close the office alone
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Must pass a pre-employment drug test and physical
Benefits
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Health Insurance
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401(k) with Company Matching
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Life Insurance
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Vacation Time
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Sick Time / PTO
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Holiday Pay
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Short Term Disability
Why Join Us?
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Stable, well-known company with a great reputation
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Supportive team environment
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Opportunities to grow with the company
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Work that makes a visible impact on the customer experience
Type: Full-time
Expires: 07/14/2025
About
Overhead Door Company
Join the dedicated team at Overhead Door Company of Binghamton™, a fourth-generation family business owned and operated by the Marsted Family. With roots dating back to 1924, when George Marsted founded an Overhead Door manufacturing plant in Canastota, NY, the Marsted family has a long-standing tradition of excellence in the garage door industry. Today, the family operates three locations: Overhead Door Company of Binghamton™, Overhead Door Company of Cortland™, and Overhead Door Company of Greater Syracuse™. We take great pride in offering our customers the best products and services, backed by a top-notch team that consistently goes the extra mile every day of the week.