Job Description Summary: The Rehab receptionist/assistant will work closely with physical therapists, speech language pathologist and occupational therapist to complete office work of prepping and organizing charts, ensuring necessary documents are available for therapists’ use, billing for services, answering and directing calls, and performing other office duties as needed. The Rehab receptionist/assistant will also welcome and ensure patient satisfaction prior to and immediately following therapy services, schedule and direct patients, clean equipment after each use and any other tasks needed to run the physical therapy department.
Responsibilities Include: o Answer phone calls, screen and direct calls to appropriate therapist when necessary. o Welcome patients and ensure satisfaction when patients arrive, direct patients when necessary, remind patients of the date and time of their next appointment when finished with their session. Write PT schedule of LTC and skilled/acute patient on their boards daily. o Pull new referrals, call and schedule new evaluations, call new evaluation patients within 24hrs of their appointment to remind them of their appointment. Prep evaluation charts including prompt sheets, functional measures, intake forms, ABNs, and preauthorization forms as needed. o After initial evaluation, schedule patients out for consistency and time frame specified by therapist including prompts for needed documentation (i.e. progress notes, reevaluations, discharges) when appropriate. o Pull therapist charts in a.m., prep charge slips, and prompt therapists for needed documentation (i.e. progress notes, reevaluations, discharges), file pt charts in p.m., organize discharged charts for consistency and file. o Wipe down equipment after each use (i.e. mat tables, exercise equipment, weights, pulleys, estim/ultrasound machines, etc). o Remove patients from estim treatment when directed by therapist. o Fill hot pack machines and take out laundry daily/as needed. o Input charges daily for patient procedures. Organize and prepare chart audits 1x per month. Tally patient procedures 1x per month for stats. Ensure all office forms are available for therapist use. o Prepare supply orders when needed. o Search for dates/record numbers for business office or medical records as necessary. o Maintains confidentiality of client and Hospital matters. o Performs other duties as assigned.
Qualifications: o High school graduate. This position requires some accounting knowledge and strong customer service skills. Applicant must have good general computer skills that include prior experience with data entry, 10key, Microsoft WORD and Outlook. Good organizational, follow-through and communication skills are required. Employee must be committed to meeting quality standards, maintaining confidentiality of patient information, and working as a team. o This position demands rigorous attention to detail and a high level of professionalism. We are looking for a friendly, customer service oriented individual who can work well with the general public, coworkers, and professional staff.