Title: Program Coordinator
Location: Brunswick Center Services
Position Responsible To: Director of Brunswick Center
Number of People Supervised: 8+
Work Schedule: 52 weeks per year - 8:00 A.M. – 4:00 P.M. – 5 days a week.
Education and/or Experience Pre-Requisites: Bachelor’s degree in related field and 3 years of supervisory experience in human services or Associates Degree and 5 years of supervisory experience in human services. Must have a valid New York State Drivers license and good driving record.
1.0 - Basic Functions: Ensures regulatory compliance for all team and participant operations. Is responsible for the day to day management and supervision of assigned program teams and the development of life enriching services. Participates as a member of the program’s Management Team.
2.0 - Responsibilities:
2.1 Under the supervision of the Program Director coordinates the daily operations and delivery of high quality Person Centered services within the assigned teams.
Plans and directs staff functions through regular team and supervisory meetings to assess department needs; provides oversight of daily activities.
Meet with staff/team daily to convey information, interpret agency policies, and engage in problem solving/development activities.
Provides ongoing individualized coaching and supervision to direct care staff in order to assure that assignments are completed, responsibilities are adequately fulfilled and job performance integrity is maintained.
Evaluates team resource needs and status by monitoring program services delivery, requesting staff input on resource needs and assessing the inventory of team-based equipment and supplies.
Informs the Program Director of team status, assist in problem-solving activities relevant to those needs and initiates corrective action, as deemed necessary.
Maintains a system of documentation pertinent to team and personnel status and in compliance with agency policies and regulations.
Facilitates team-building strategies in alignment with program-wide development.
2.2 Promotes effective inter- and intra-program and family relationships, under the supervision of the Program Director.
Meets regularly with Care Managers and other providers to design person-centered support strategies.
Coordinates and/or facilitates non-routine planning for individuals, as needed.
Attends cross-agency team meetings to communicate a team perspective and to assist in problem solving.
Maintains regular contact with family members of assigned program participants and assists with all matters pertaining to service delivery.
2.3 Participates as an integral member of the Program’s Administrative Team, as delegated by the Program Director.
Assists in the program evaluation/quality improvement processes, providing pertinent input on program-wide issues, via routine and non-routine assessment processes.
Assists in the annual program planning process, providing input on specific goals for the program and supervising the corresponding goal development activities of the assigned team.
Acts as Project Leader for program-wide development initiatives in response to assessed needs or as determined via the agency’s tactical plan.
Participates in the regular Management Team meetings, providing relevant input in program wide issues, on a weekly basis.
Provides input on the annual budget development process, giving accurate needs projections, and monitoring assigned cost centers.
Participates in community building/ relations activities, as deemed relevant to management team strategies.
Participates in agency-wide management duties, including involvement in the agency’s Mid-Managers Group , “Administrator on Duty” coverage, and incident investigations.
2.4 Assists in the development and implementation of human resource management activities in collaboration with the Program Director.
Assesses and identifies, through the usage of the program’s staffing plan, human resource needs and changes.
Participates in the recruitment, screening, and hiring of team members in collaboration with Program Director.
Implements new staff orientations in coordination with the human resources department. Provides training in program area needs and expectations.
Schedules and implements staff performance development activities, according to agency and program standards, including annual staff evaluations. Ensures proper follow-up to the professional goals. Performs all activities related to performance appraisal, coaching, and other performance development activities in alignment with set standards.
Implements the disciplinary process in coordination with the Program Director.
Assures team compliance with all regulatory standards.
2.5 Oversees internal service development for team participants in accordance with the agency’s hallmarks of person-centeredness.
Facilitates annual assessment process for assigned participants in accordance with day habilitation standards and agency policies.
Participates/facilitates assigned participants’ individualized planning process leading to the development of annual goals, and other support services, enabling life-enriching outcomes. Facilitates team involvement in integrated planning sessions.
Maintains all required caseload documentation in accordance with the Agency’s Quality Assurance requirements and Medicaid and billing standards.
Oversees the development of meaningful community/internal services, assuring alignment between the participant’s support plan and actual schedule of activities.
Facilitates quality assurance activities in alignment with agency/ regulatory standards, including involvement in quality assurance audits of participant records.
2.6 Facilitates professional growth by keeping informed on new trends and techniques and by visiting other programs, attending in-service training seminars and conference, and reading journals and other publications.
2.7 Requires the capacity to support people’s physical management needs, necessitating the ability to lift in excess of fifty pounds.
3.0 - Authority:
3.1 Authority to act on matters pertaining to assigned responsibilities within agency and regulatory constraints.
3.2 Makes independent decisions and handles emergency situations, notifying the Program Director as soon as possible.
3.3 Maintains appropriate discipline.
The Arc of Rensselaer County is a non-profit agency located in Troy, NY supporting individuals with disabilities and their families throughout Rensselaer County. We are an association of people with disabilities, parents, professionals and community members dedicated to building the capacity of the community to fully include persons with disabilities.