Job Description
Position Title: Shop Foreman
Reports To: Service
Manager
As Shop Foreman,
your role is to work in collaboration with the service manager to oversee shop productivity, organization, and cleanliness.
Job Duties/Responsibilities:
• Follows all safety precautions and procedures at all times
• Ensures all technicians follow all safety
policies and procedures at all times
•
Assists
in the appraisal of repair orders coming into the Service Department and may
participate in repairs.
• Responsible for ensuring
that all staff keeps shop clean and organized daily
• Monitors shop supply inventory and orders as needed
• Ensures that tools are organized, accounted for and maintained
• Meets with service manager weekly to review workflow
•
Acts
as Service Manager in Service Manager’s absence.
• Communicates with customers
on technical issues
as needed (answer technical
questions, obtain approval for additional services needed)
• Advises Service Manager of all customer
complaints.
• Promotes customer loyalty and goodwill and protects
dealership’s image.
• Helps test customer boats to ensure repairs
were performed correctly
• Submit work orders/parts requests to parts manager to obtain customer
authorized parts rotate
applicable work orders back into queue when parts arrive.
•
Assigns
jobs and work areas to Service Department employees according to their skills
and knowledge.
• Helps supervise the work/repair order from initial
order to job completion
• Update system to reflect accurate work order status using status codes and
work order comments
• Reports incomplete work orders to
service manager
• Follows manufacturer warranty
policies and procedures
• Review all recalls,
service bulletins and product updates
• Attends training seminars
as needed
• Schedule, monitor, and keep records of technician training and
certifications
• Coordinate with vendors to schedule sublet work orders and ensure units
are in place for sublet work at the appropriate time.
• Performs other related
duties as assigned
Qualifications:
• A high school diploma or equivalent
• Experience in the marine industry
(service department experience preferred)
• Solid understanding of marine products, dealership business, and sales process
helpful
• Ability to communicate at a high level, both verbally
and in writing
• Ability to use standard desktop load
applications such as Microsoft Office and internet functions as well as learn
dealership CRM application in use.
• Be team-oriented, self-motivated, and process driven with excellent leadership skills
• Have a valid state driver’s license
• Ability to pass a pre-employment background/drug screen
PHYSICAL REQUIREMENTS:
- Extended periods of standing, walking, bending,
squatting, crawling, climbing, reaching overhead, must be able to
regularly lift 75 lbs. without assistance, grasping with both hands,
pushing and pulling, working around moving machinery, driving a vehicle,
extensive hours on a computer, hearing normal tones, and seeing.
Type: Full-time
About
Russell Marine
Serving Boaters on Lake Martin for More Than 60 Years.
Russell Marine is dedicated to getting you and your family on the water with the right boat and accessories. We’re committed to our customers and have earned many accolades proving our dedication to you. Four of our locations are conveniently located on Lake Martin, a fifth is near Smith Lake and our newest location is located on HWY 280 in Alexander City, all offering the latest boats, pre-owned models, accessories, and top-notch service.