Social Service Coordinator

Job Description

Summary of Social Service Coordinator Position


To provide social service assessment of the general needs of aging residents, counseling, and liaison with necessary and available outside services, to assist residents in attaining or maintaining their highest practical physical, mental, and psychosocial well being in an independent living environment or to assist them in relocating to a higher level of care, if that becomes necessary.



Essential Functions of Social Service Coordinator


1.   Comply with all federal, state and local regulations as outlined in the Corporate Compliance Program.

2.   Adhere to all St. Andrew’s policies and procedures including, but not limited to, those included in the St. Andrew’s employee handbook.

3.   Provide general case management, including intake and referral services to all residents needing such assistance.

4.  Facilitate the admission of residents including general case management and referral for residents requiring additional services.  May provide formal case management (i.e., evaluation of health, psychological and social needs, development of an individual case plan for services and periodic reassessment of the resident’s situation and needs) for a resident when such service is not available in the community at large.

5. Establish links to agencies and service providers in the community at large; evaluate service pricing to determine/develop the best available pricing and to assure individualized, flexible, creative services for residents involved.     

6. Establish directory of service providers for use by project staff and residents.

7. Inform residents of service availability, application procedures, client rights or any other information they may need, providing advocacy as appropriate.

8. Monitor ongoing provision of services from community agencies to update case management and provider agency on the progress of the individual resident.  Manage and change the    provision of supportive services as appropriate.

9.  Assist residents in building support networks with other residents, family and friends.

10. Establish volunteer support programs with service organizations in the community at large.   

11.  Provide or coordinate training to residents in obligations of tenancy when needed.

12. Organize community events related to resident’s needs and interest.

13. Educate other staff on issues related to aging in place and service coordination so they may understand and assist residents better.

14. Observe all facility safety policies and procedures.

15.  Observe infection control procedures.

16.  Direct implementation of and observe Resident’s Rights policies and ensure that resident confidentiality is maintained.

17.  Maintain confidential files to document all interactions with residents.

18. Document working hours to prepare all required HUD reports.

19.  Apprise the Director or Assistant Director of HUD Housing of resident problems and/or needs.

20. Perform other related duties as directed by the Director and/or Assistant Director of HUD Housing.


Certifications, Licenses Necessary


    Must have a bachelor’s degree in gerontology or social work and at least two years of social work experience in a senior services or health care setting.  Candidate with LCSW is preferred. Must have the ability to be pleasant, cheerful, tactful, and courteous when dealing with residents. 

Type: Full-time

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St. Andrew's Resources for Seniors System

For 60 years, St. Andrew’s Resources for Seniors System, a faith-based, a not-for-profit organization, has been the place where seniors, their families, and their caregivers find answers. Whether it’s occasional help that allows a senior to remain independent at home, a comfortable retirement residence that feels like home, a caring assisted living or skilled nursing community, or even short-term Medicare Rehabilitation, St. Andrew’s can provide whatever you need. We help families find and access the support they need and, most importantly, we help them Worry Less®.

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